Visa Immigration Consultant

Key Responsibilities:

• Handle inbound and outbound calls related to visa and immigration inquiries
• Provide accurate guidance on study visas, work permits, tourist visas, PR pathways, and other immigration services
• Assess client profiles and recommend suitable visa options based on eligibility
• Convert inquiries and leads into consultation appointments and potential clients
• Maintain follow-ups with prospective clients and guide them through initial processes
• Update and manage lead records in CRM or lead management systems
• Coordinate with documentation and processing teams to ensure smooth onboarding
• Advise clients on required documents and initial application procedures
• Maintain professional, transparent, and confidential communication at all times
• Stay updated on latest visa policies and immigration programs
• Assist in marketing campaigns by following up with digital or advertisement leads
• Handle client queries, objections, and concerns effectively
• Maintain high standards of client satisfaction and service quality

Requirements:

• Minimum 1 year experience in visa counselling, telecalling, or immigration consultancy
• Strong communication skills in English and Hindi (additional languages are a plus)
• Ability to explain immigration processes clearly and professionally
• Strong persuasion, client handling, and relationship-building skills
• Basic computer knowledge (CRM, Excel, email communication)

Preferred Experience:

• Previous work in immigration consultancy firms
• Experience in overseas education consultancy
• Exposure to visa documentation or counselling roles

Key Skills:

• Visa counselling
• Client consultation
• Telecalling / telesales
• Lead generation
• Client relationship management
• Immigration guidance