Senior Program Manager

At Kapture CX, we are looking for a Program Manager – CTO's Office in our Technology team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

As a Program Manager in the CTO's Office, you will work at the intersection of technology, strategy, and execution. You'll partner closely with senior technology leaders to drive high-impact initiatives, ensure seamless execution of strategic programs, and help shape the future of Kapture CX's technology organization.

Sounds interesting?

Here's a more detailed description of what you will do in this role:

• Drive strategic initiatives across the Technology organization by partnering closely with the CTO and engineering leadership to ensure successful execution.
• Own end-to-end program governance by tracking milestones, managing dependencies, identifying risks, and ensuring timely delivery of high-impact projects.
• Collaborate with cross-functional teams including Engineering, Product, Architecture, Finance, and Business leaders to align priorities and drive organizational goals.
• Proactively identify execution bottlenecks and recommend data-driven solutions to keep strategic programs on track.
• Support annual technology planning, budgeting, transformation initiatives, and operational excellence while promoting Agile delivery practices.

This is a Bengaluru-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You successfully enable the CTO's vision by driving strategic initiatives with operational excellence, ensuring cross-functional alignment, mitigating execution risks, and consistently delivering business-critical programs on time and with high quality.

What would make you a good fit for this role?

Here are the basic requirements:

• You have 3+ years of experience in Program Management, PMO, Strategy, or a similar role within a technology-driven organization.
• You have worked closely with Engineering, Product, or Technology leadership teams.
• You have experience managing cross-functional programs with multiple stakeholders and competing priorities.
• You are comfortable working in a fast-paced SaaS or product-based environment and thrive in ambiguity.

What are the most critical skills for this role?

• You can effectively manage strategic programs, track execution, and drive accountability across multiple teams.
• You possess strong analytical and problem-solving skills and can convert complex challenges into actionable plans.
• You communicate confidently with senior leadership and can simplify complex technical and business concepts.
• You demonstrate excellent stakeholder management, organizational skills, and attention to detail while balancing multiple priorities.

You will have an advantage if you:

• You have worked in a CTO's Office, CEO's Office, Strategy, or Transformation function.
• You are experienced in Agile methodologies and have worked as a Scrum Master or hold Scrum certifications.
• You have exposure to enterprise SaaS, cloud technologies, or large-scale digital transformation programs.
• You have experience supporting annual planning, budgeting, organizational governance, or executive reporting.

Why should you be interested?

Here's what you will gain from this role:

• Work directly with the CTO and senior technology leaders on business-critical initiatives.
• Play a key role in shaping the technology roadmap and strategic direction of a rapidly growing AI-first SaaS company.
• Gain end-to-end exposure to engineering, product, architecture, and business strategy.
• Accelerate your career by leading high-impact transformation programs with significant organizational visibility.
• Be part of a collaborative, high-performance culture where ownership, innovation, and continuous learning are encouraged.