Director/Senior Director

Role Name: Director / Senior Director – Enterprise Sales

At Kapture CX, we are looking for a Director / Senior Director – Enterprise Sales in our Enterprise Sales team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

As the Director / Senior Director – Enterprise Sales, you will drive strategic revenue growth by winning and expanding large enterprise accounts across North India. You will partner with CXOs, lead complex consultative sales cycles, and play a pivotal role in accelerating Kapture CX's enterprise business while shaping long-term customer relationships.

Sounds interesting?

Here's a more detailed description of what you will do in this role:

• You will identify, engage, and close high-value enterprise opportunities while consistently exceeding revenue targets.
• You will build trusted relationships with CXOs and senior business leaders, becoming a strategic advisor throughout the sales journey.
• You will own the complete enterprise sales cycle—from prospecting and solution positioning to commercial negotiations and deal closure.
• You will collaborate closely with Pre-Sales, Product, Customer Success, and Marketing teams to deliver tailored AI-powered CX solutions for enterprise customers.
• You will build a predictable sales pipeline, maintain accurate forecasts, and contribute to Kapture CX's long-term growth strategy.

This is a Gurugram-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You consistently exceed revenue targets, build a strong enterprise pipeline, win strategic logos, and establish Kapture CX as a trusted AI-powered CX partner for leading enterprises.

What would make you a good fit for this role?

Here are the basic requirements:

• You have 7–10 years of experience in Enterprise Sales, preferably within B2B SaaS.
• You have a proven track record of consistently closing large enterprise deals and achieving ambitious sales targets.
• You have experience selling to CXOs and senior decision-makers across enterprise organizations.
• You are comfortable managing long, consultative sales cycles involving multiple stakeholders.

What are the most critical skills for this role?

• You excel at consultative and solution-based selling for complex enterprise customers.
• You can build executive-level relationships and influence key business decisions.
• You are skilled at commercial negotiations, deal structuring, and strategic account management.
• You use CRM and sales analytics effectively to manage pipelines and forecast business accurately.

You will have an advantage if you:

• You have experience selling AI, Customer Experience, CRM, Contact Center, or Enterprise SaaS solutions.
• You bring an existing enterprise network across BFSI, Retail, E-commerce, Travel, Logistics, or Consumer Brands.
• You have consistently closed high-value multi-year SaaS contracts.
• You have worked in a fast-growing SaaS organization with exposure to global enterprise customers.

Why should you be interested?

Here's what you will gain from this role:

• The opportunity to build and scale enterprise business for one of India's fastest-growing AI-powered CX platforms.
• Ownership of strategic enterprise accounts with direct exposure to senior leadership.
• A high-impact role with significant influence on business growth and GTM strategy.
• Competitive compensation, performance-based incentives, and ESOPs.
• A collaborative, fast-paced culture where innovation, ownership, and growth are encouraged.