Enterprise Sales Manager

Role Name: Enterprise Sales Manager

At Kapture CX, we are looking for an Enterprise Sales Manager in our GTM team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

As an Enterprise Sales Manager, you will be responsible for driving new business acquisition across enterprise accounts in the North region. You will work closely with CXOs and senior business leaders to understand their customer experience challenges and position Kapture CX's AI-powered platform as the preferred solution. This role is ideal for a high-performing SaaS sales professional who thrives in consultative selling and enterprise account management.

Sounds interesting?

Here's a more detailed description of what you will do in this role:

• Own the complete enterprise sales cycle—from prospecting and qualification to negotiation and deal closure.
• Build and manage a healthy pipeline of enterprise opportunities across key industries.
• Engage with CXOs, Heads of Customer Experience, Customer Support, Digital Transformation, and IT to understand business needs and deliver value-driven solutions.
• Drive consultative sales conversations by demonstrating the impact of Kapture CX's AI-powered customer experience platform.
• Collaborate with pre-sales, product, marketing, and customer success teams to ensure successful customer acquisition and onboarding.
• Maintain accurate sales forecasts and pipeline updates using CRM tools.
• Consistently achieve and exceed quarterly and annual revenue targets.

This is a Delhi-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

Success in this role means consistently exceeding sales targets, building a strong enterprise pipeline, winning strategic new logos, and establishing trusted relationships with enterprise decision-makers.

What would make you a good fit for this role?

Here are the basic requirements:

• You bring 3–7 years of enterprise sales experience, preferably in a B2B SaaS organization.
• You have experience selling software or technology solutions to mid-market and enterprise customers.
• You have a proven track record of consistently achieving or exceeding revenue targets.
• You are experienced in managing complex B2B sales cycles and engaging multiple stakeholders.
• You are based in or willing to relocate to Delhi.

What are the most critical skills for this role?

• Strong consultative selling and solution-selling skills.
• Excellent communication, negotiation, and relationship management abilities.
• Ability to manage long sales cycles and enterprise buying processes.
• Strong business acumen with the ability to understand customer pain points and position value-driven solutions.
• Self-driven, target-oriented, and highly collaborative.

You will have an advantage if you:

• Have prior experience selling CX, CRM, AI, Automation, Helpdesk, or Customer Support SaaS solutions.
• Have worked with enterprise customers across BFSI, Retail, E-commerce, Logistics, Manufacturing, or Healthcare.
• Have experience using CRM platforms such as Salesforce, HubSpot, or Zoho CRM.
• Have experience working in a high-growth SaaS startup or scale-up environment.

Why should you be interested?

Here's what you will gain from this role:

• The opportunity to work with one of India's fastest-growing AI-powered CX SaaS companies.
• Exposure to enterprise customers across multiple industries.
• A high-growth environment with significant learning and career progression opportunities.
• The opportunity to make a direct impact on Kapture CX's growth journey while working with a passionate and collaborative team.