Travel Desk Executive

At Kapture CX, we are looking for a Travel Desk Executive .

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

We are looking for a Travel Desk Executive to manage end-to-end travel arrangements for employees, clients, and business stakeholders. The ideal candidate should have experience in travel coordination, ticketing, hotel bookings, itinerary planning, and vendor management while ensuring a seamless travel experience.

Sounds interesting?

Key Responsibilities

• Handle domestic and international travel bookings, including flights, hotels, visas, and transportation.
• Coordinate travel schedules and prepare detailed travel itineraries.
• Liaise with airlines, hotels, travel agencies, and other travel vendors to ensure cost-effective bookings.
• Assist employees with travel-related queries, changes, cancellations, and emergency travel support.
• Ensure compliance with company travel policies and approval processes.
• Maintain travel records, booking reports, and expense documentation.
• Monitor travel costs and identify opportunities for savings.
• Support visa applications, travel insurance, and other travel documentation requirements.
• Provide timely updates on travel advisories, flight schedules, and travel regulations.

This is a Bangalore-based role . We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What would make you a good fit for this role?

Here are the basic requirements:

• Bachelor's degree in any discipline.
• 1–4 years of experience in Travel Desk, Corporate Travel Management, Travel Operations, or a similar role.
• Knowledge of domestic and international travel booking processes.
• Familiarity with travel booking portals and reservation systems.
• Proficiency in MS Office (Excel, Word, Outlook).
• Good communication and interpersonal skills.
• Prior travel agency experience required

What are the most critical skills for this role?

• Strong organizational and multitasking abilities.
• Excellent customer service and problem-solving skills.
• Attention to detail and accuracy in travel planning.
• Ability to work under deadlines and manage multiple travel requests.
• Vendor management and negotiation skills.