Analyst- AI Adoption

The person will support the AI Project Desk in tracking, analysing, and improving the adoption and performance of Kapture's AI solutions across customer accounts.

The role will focus on building visibility into how AI products are performing post-deployment — whether customers are actively using the solutions, whether the expected business outcomes are being achieved, and where intervention may be required.

The Analyst will work closely with the Delivery, Product, and Account teams to maintain accurate data, generate actionable insights, and identify accounts that require attention or have opportunities for further adoption and expansion.

This is a high-ownership role suited for individuals who can operate in evolving environments and contribute to building a new category of solutions.

Key Responsibilities

• Maintain and update the AI Adoption & ROI Tracker across customer accounts.
• Track key metrics related to AI product usage, adoption, performance, and business outcomes.
• Analyse account-level data to identify adoption gaps, performance trends, and potential risks.
• Prepare regular dashboards and reports for Account reviews.
• Support the identification of accounts that are stuck at the pilot or early adoption stage.
• Track progress of AI deployments from Pilot → Adoption → Scale → Expansion.
• Work with Accounts and Delivery teams to collect relevant customer and performance data.
• Support preparation of customer adoption reviews, QBR inputs, and ROI reports.
• Identify patterns across accounts and use cases that can help improve AI adoption and scalability.
• Maintain data and documentation related to AI use cases, customer outcomes, and expansion opportunities.
• Support the AI Project Desk in building case studies, benchmarks, and reusable insights for future AI deployments.

Role in the Organisation

The Analyst will act as the data and insights backbone of the AI Project Desk.

While the Associate Director will drive the overall adoption strategy, stakeholder alignment, and customer conversations, the Analyst will ensure that the team has accurate data, clear reporting, and actionable insights to make those decisions.

The role will help answer key questions such as:

• Which AI accounts are live and actively adopted?
• Which accounts are still stuck in pilot?
• Are customers achieving the expected business outcomes?
• How to improve the performance and output?
• Which accounts require intervention?
• Where are there opportunities to scale or expand AI adoption?
• What patterns are emerging across customers and use cases?

What Will Help You Succeed

• Strong analytical and problem-solving skills.
• Comfortable working with Excel / Google Sheets and dashboards.
• Ability to work with large datasets and identify meaningful trends.
• Strong attention to detail and data accuracy.
• Ability to convert data into clear insights and actionable recommendations.
• Good communication and stakeholder management skills.
• Comfortable working in a fast-paced, cross-functional environment.
• Interest in AI, SaaS, customer success, and business outcomes is a strong plus.

Success in the Role

Success will be measured by the ability to:

• Create reliable visibility into AI adoption and performance across accounts.
• Ensure timely and accurate tracking of key AI and business metrics.
• Identify adoption gaps and risks early.
• Provide actionable insights that help Account managers and the AI Project Desk improve customer outcomes.
• Support the conversion of AI pilots into scaled and repeatable use cases.
• Build a strong data foundation for the AI Project Desk as the function scales.
• Engage with clients to present the insights and solve to improve the AI outcomes.