Customer Service Specialist

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

This is a full-time on-site role located in New Cairo for a Customer Service Specialist.

Your day-to-day responsibilities will include:

•  Handling customer interactions with efficiency and empathy.
•  Providing tailored solutions to meet customer needs.
•  Ensuring a positive customer experience through effective communication and professional phone etiquette.

Fresh Grads & Dropouts are welcome to apply! 

What we’re looking for:

•  Fluency in English is a MUST (B2/C1)
•  Strong skills in Customer Service & Customer Support 
•  Problem-solving, active listening, & attention to detail 
•  Experience in a customer-facing role and familiarity with CRM tools is a plus! 
•  Flexibility with night & overnight shifts is essential 

If you’re passionate about making a difference and love helping customers, we want YOU! 

Benefits

• Very competitive salary up to 25K Net
• Overnight allowance
• Overtime scheme
• Social & Medical Insurance
• Fully Paid Training
• Transportation provided (Door to Door for Ladies)
• Eligibility for promotions after 6 to 12 months
• Friendly work environment