Senior Staff Consultant(BA)

Key Responsibilities

• Functional Rollout & User Adoption ? Drive the functional implementation and adoption of the IOP platform across local business teams, commercial offices and supplier-related operations.
• Support users during onboarding, rollout and operational change processes. ? Ensure users understand how to apply the platform within their daily workflows. ? Promote effective usage of digital tools and support the transition from legacy or manual processes to new digital ways of working.
•  Monitor adoption, identify barriers and propose actions to improve usage, engagement and operational consistency. ? Help ensure that the platform is used according to standard processes defined globally.
• Communication with HQ & Cross-country Coordination ? Maintain frequent communication with central Product, Process, Solutions, Technology and Support teams based at HQ in Spain.
•  Translate local operational needs, user feedback and adoption blockers into clear, structured and actionable inputs for HQ teams.
• Communicate new features, process changes, incidents, workarounds and platform updates to local users in a clear and practical way.
•  Ensure relevant information flows properly between local teams and HQ, avoiding misunderstandings, information gaps or duplicated escalations.
•  Prepare concise status updates, issue summaries and user feedback reports for central teams. ? Escalate incidents or process gaps with the right level of detail, business impact and priority.
• Act as a trusted communication bridge between local business users and global product teams.
•  On-site Functional Support ? Provide on-site support to business users across areas such as Product, Purchasing, Quality, Design, Supply Chain, local offices and supplier-related teams.
• Address functional questions, incidents and service requests with clear, practical and effective solutions.
• Analyze user issues and identify whether they are functional, operational, configuration-related, technical or process related. ? Coordinate escalation to Solutions, Product, Process or Technical teams when necessary.
•  Track incidents and user requests until resolution, ensuring users remain informed throughout the process. ? Support local users in understanding workarounds, temporary solutions or new procedures when applicable.
•  Training & Change Management ? Prepare and deliver onboarding sessions, functional training and user support workshops. Adapt training messages to different user profiles, levels of digital maturity and business contexts.
• Create or adapt support materials, demos, guides and communication assets for local users. ? Facilitate collaborative sessions with business stakeholders to explain new functionalities, process changes or platform updates.
•  Help users understand not only how to use the tool, but also how the digital process should work end to end.
• Reinforce standard ways of working and support consistent adoption across teams.
• Process Understanding & Operational Alignment ? Understand business processes related to Product Development, Design, Purchasing, Quality, Planning, Supply Chain and supplier collaboration.
•  Help ensure that the use of the platform is aligned with standard operational processes. ? Identify gaps between the expected process and the real way of working in local teams.
•  Support users in adapting their operational routines to the platform. ? Detect local specificities that may require clarification, escalation or alignment with HQ. ? Translate business needs and operational issues into clear functional inputs for Product, Process and Solutions teams.
•  Continuous Improvement ? Gather user feedback and identify opportunities to improve the platform, processes or support model.
•  Translate feedback into actionable improvement proposals. ? Identify recurring issues, adoption blockers and process inefficiencies.
• Collaborate with Product, Process, Operations and Technology teams to support continuous improvement initiatives.

  China-based role

• Fashion Retail & Digital Transformation IOP Implementation Consultant
• Job Description

Contribute to the evolution of the platform by providing structured insights from the field.

Support the prioritization of local needs based on impact, urgency and alignment with global standards.

 Travel & Local Deployment Support

Be available to travel within China to support local offices, suppliers or business teams when required.

Be available for occasional international travel, including visits to HQ in Spain for onboarding, alignment, training or project coordination.

 Support on-site deployment activities, user onboarding and operational stabilization after go-live.

 Ensure readiness to participate in business visits, supplier sessions, workshops or implementation milestones when needed. Profile Requirements Experience & Background

 Experience in functional implementation, digital transformation, software rollout, business support or user adoption projects.

 Experience working directly with business users and functional teams

 Ability to quickly understand complex business processes, digital applications and basic technical concepts.

 Previous exposure to operational environments where technology supports business-critical workflows.

Experience supporting adoption of digital tools in fast-paced business contexts.

Experience working with remote or international teams is highly valued. Functional Skills

 Strong ability to analyze business processes and understand operational workflows.

 Ability to identify functional issues, process gaps and user adoption barriers.

Capacity to translate business needs into clear requirements, feedback or improvement proposals.

Comfortable working with digital platforms, enterprise applications and collaborative tools.

 Ability to understand the impact of new functionalities or process changes on end users.

 Ability to document issues, risks, decisions and feedback in a clear and structured way

 Strong follow-up discipline to ensure topics are properly tracked until resolution. Communication Skills

 Excellent communication skills with both local users and remote HQ teams.

 Ability to communicate clearly across cultures, countries and different seniority levels

 Strong capacity to explain local business context to central teams in a structured and practical way.

 Ability to simplify complex functional or operational topics for non-technical users.

 Comfortable managing conversations remotely through Teams, email, written updates and structured reporting.

 Ability to proactively communicate risks, blockers, priorities and user feedback.

Strong listening skills and ability to build trust with users and stakeholders. Language Requirements

 Local language for the assigned country or office: fluent or native level; Mandarin Chinese for China-based positions.

 English: very high professional level, both spoken and written. This is essential to communicate effectively with HQ teams and international stakeholders. ? Spanish: optional; it will be considered a highly valuable asset, especially for interaction with teams based in Spain.

Mobility Requirements ? Availability to travel within China when required. ? Availability for occasional international travel, including travel to Spain. ? Ability to obtain or maintain the required travel documentation, passport and visas for international business travel when needed. ? Flexibility to support on-site activities in different locations depending on rollout priorities. Key Soft Skills ? Strong communication and interpersonal skills. ? High empathy and user-oriented mindset. ? Ability to build trust and strong relationships with business users. ? Analytical thinking and problem-solving capabilities. ? Proactive attitude, with the ability to anticipate user needs and prevent issues from escalating.