Director Delivery (E-commerce / Retail / CPG Domain)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Requirements

• 16+ years of overall professional experience, with a strong focus on delivering large-scale, complex programs within the Retail and CPG domain.
• Proven track record of overseeing end-to-end delivery for multi-million-dollar accounts in a global or distributed delivery model.
• Demonstrated experience managing P&L, including budgeting, forecasting, and financial performance for an account.
• Extensive background in handling large, cross-functional, and geographically distributed teams.
• Deep expertise in managing enterprise-level customers, including building and sustaining strategic relationships at senior leadership levels.
• Strong experience in pre-sales activities, including leading new sales leads, responding to RFPs, reviewing contractual documents, and converting opportunities into active customers.
• Solid understanding of delivery governance, quality standards, and best practices across the project lifecycle.
• Proven ability to define delivery methodology, resource plans, governance frameworks, and solution approaches based on high-level requirements.
• Excellent command of written and spoken English, with superior communication and stakeholder management skills.
• Working knowledge of Agile-Scrum methodologies is a significant plus.
• We are preferring immediate / early joiners.

Responsibilities

• Oversee the delivery of large, complex programs to ensure both short-term milestones and long-term account success are achieved.
• Drive account growth by identifying opportunities within current engagements to cross-sell or up-sell organizational offerings.
• Review and guide project scope definition, planning, and execution for assigned products and related releases.
• Ensure all projects within the account adhere to defined governance guidelines, standards, and best practices.
• Own the full P&L responsibility for the account, managing financial health and profitability.
• Propose and own delivery methodology, resourcing requirements, governance mechanisms, and solution design based on high-level client requirements.
• Effectively manage programs through the development of robust schedules, rigorous change control, and proactive risk mitigation strategies.
• Monitor and maintain the overall health of the account across all key metrics, including risk, scope, schedule, quality, resources, finance, and customer satisfaction.
• Act as a trusted advisor with a consulting mindset, positioning the team as a solution provider rather than an order taker.
• Identify account stakeholders early, engage with them to understand expectations, and steer the engagement accordingly.
• Communicate and drive the adoption of organizational initiatives within the account team.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.