Ivanti Expert

Main tasks:

• Implementation/development of functional and technical
customer requirements through configuration or scripting in the user support
tools,

• Ensuring operation and software maintenance together with the
team,

• Advise key users on IT service management issues and best
practices when using the tool,

• Participate in the end-to-end activities of new developments
and configurations

• Initiating and participating in further developments and improvements
of the software,

• Ongoing support with the integration of the software into the
application and system landscape of Elia Group.

• Supporting the testing and training of end users,

Requirements:

• University degree in business informatics, computer science or comparable

• At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)

• Knowledge of ITIL-based service management

• Experience with Java Script

• Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)

Addiontal assets:

• Knowledge of similar service management tools such as Service Now or Zendesk

• Experience with MS SQL, SOAP and REST API

• Experience in IT operations management

• Good understanding of agile methods

 Languages:

• Fluent in English

• Good level of Dutch and/or French and/or German is a plus

Interested? Apply now at [email protected]