Service Delivery Leader - F&A - R2R 4D

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Lead the design, implementation, and execution of compliance and risk management strategies across the Record-to-Report (R2R) function, ensuring alignment with organizational objectives. Monitor evolving regulatory requirements, industry standards, and internal policies to ensure full compliance and proactive risk management. Conduct enterprise-wide risk assessments, develop mitigation plans, and oversee timely implementation to minimize exposure. Drive collaboration with cross-functional teams to address compliance issues, embed controls, and strengthen governance frameworks. Establish and deliver compliance and risk management training programs to build awareness and ensure policy adherence at all levels. Lead regular audits, assessments, and reviews to evaluate control effectiveness, identify gaps, and drive corrective actions. Provide actionable insights and regular reports to senior management on compliance performance, risk exposure, and key improvement initiatives. Achieve KPIs/SLAs while overseeing low-to-medium complexity operations and monthly volume peaks.

• Ensure teams consistently follow SOPs and quality gates; remediate or escalate performance-impacting issues quickly.
• Balance workload using RCM; act on sustained over/under-resourcing; maintain staffing levels and address attrition impacts.
• Deploy global design and process improvements locally; reinforce adherence and standard work.
• Maintain audit and SOX compliance readiness; ensure control owners/executors act on time.
• Strengthen organizational health (HOO) via development planning, mentoring, and coaching.
• Tier governance and performance management: Lead tier huddles; monitor queues/backlogs; track KPIs/SLAs; drive corrective actions and timely escalation.
• Capacity and staffing: Use RCM to forecast demand and allocate resources; recommend resourcing actions based on workload and capacity analysis.
• Audit and compliance: Coordinate SOX control execution; maintain documentation; remediate findings; ensure timely closure of audit risks.
• Continuous improvement: Generate, prioritize, and implement hopper ideas with global pillars; update SOPs, process maps, and job aids; support change adoption.
• Stakeholder engagement: Partner with Area CE Leader on operational performance, audit/SOX remediation, capacity management, and issue resolution; work with global pillar leaders and specialists to identify and implement improvements.
• Domain oversight (low-to-medium complexity): Pricing: Oversee SFDC case assignment; ensure accurate BLT/simple deviated/standard pricing execution; support minor price file updates; review exception reports and escalate complex cases.
• CIP: Ensure accurate program setup, accrual integrity, and timely claim validation/settlement for standard programs; escalate exceptions.
• POS & CB: Govern SISO quality checks; coordinate conditioning/posting; oversee chargeback claim processing and distributor communications; remediate routine exceptions.
• MDM: Manage routine master data requests (customer/material/vendor/pricing conditions); enforce data standards; monitor data quality and MDG workflow adherence.
• People leadership: Provide coaching and feedback; support training and onboarding; implement HOO and communications programs; recommend promotions and EPR ratings per global guidelines.

The impact you will make in this role

• You will improve service reliability, reduce cycle times, and raise first-pass yield across Pricing, CIP, POS & CB, and MDM.
• You will strengthen audit readiness and SOX control execution, reducing operational risk.
• You will enhance organizational health and engagement, evidenced by VoE and related surveys.
• You will accelerate the adoption of global design and process improvements in your area.

Qualifications

Certifications

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Language

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Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.