Specialist, Technical Sales (Malay + Eng Speaker)

Job Title:

Job Description

The Role of the Techinical Sales is to provide Licensing Consultancy & Deal Construct Support for selected Commercial Volume licensing programs.

CHARTER

Collaborating with the Renewal Specialist& Partner Connection Manager, this individual is to secure the customer’s renewal agreement on time, identifying up-sell and cross-sell opportunities aligned to customer needs. It also involves selling new customer agreements based on demand triggers.

This is done by working with the Renewal Specialist to:

a. Know the customer’s business & licensing scenario.

b. Know the customer’s stakeholders & timelines.

c. Identify potential up-sell and cross-sell scenarios for that customer.

d. Prepare value propositions for these scenarios e. Leverage available resources such as deal books and solution assessment workshops.

f. Gather customer business outcomes now and in future.

g. Migrate customers to other programs where possible.

h. Ensure customers are delighted by products and services.

KEY RESPONSIBILITIES

• Supporting deals for the designated territory/region.
• Work with internal team/external to provide the best licensing solution for the customer aligned with strategy & policies.
• Assist sales teams in developing and selling IT solutions, including positioning services, preparing financial analyses, and identifying opportunity areas.
• Prepare deal books.
• Work with stakeholders to identify sales hurdles and escalate when needed to support deal progression.
• Ensure required approvals are obtained from authorized stakeholders.
• Coordinate approvals in required internal tools for customer agreements (new or renewal).
• Ensure adherence to policies and procedures.
• Deliver high-quality service, continuous learning, and process improvement.

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