Principal Client Partner - Retail, CPG, Travel & Transportation

Client Partners are the trusted advisors to Thoughtworks’ clients, guiding their business transformation through a technology-centric approach. Acting as a bridge between delivery teams, business stakeholders, and technology leaders, they align customer strategies with our offerings to drive mutual growth and reinforce Thoughtworks’ industry leadership.

To support some of our fastest-growing accounts, we are expanding our Go-To-Market team in the Retail/Travel sector.

In this role, you will oversee a strategic portfolio in Retail/Travel, guiding local business developers to expand our footprint and network. Additionally, you will directly manage major accounts across the entire lifecycle, from lead generation, proposal, and contract negotiation to delivery governance, relationship management, and long-term account growth.

Job responsibilities

Achieve established revenue targets, forecast and manage sales, revenue and margins at existing customers .

You will establish, grow and nurture long-term, value-based relationships with a growing number of senior client stakeholders, focusing on 1-3 accounts at a time.

You will partner closely with technical leaders to support the delivery team, ensuring they have what they need to be successful.

You will engage in consultative business development, growing relationships both vertically and horizontally .

Approach client executives as true business partners, expanding the company’s breadth and depth to its full potential.

You will take a consultative approach to working with our clients’ C-level executives and other stakeholders to achieve their business goals, redefine their industries, drive complex negotiations and resolve conflicts.

Help develop a range of IP and best practices around client and portfolio development to build the client base into a significant strategic asset.

By understanding a client’s strategy inside out, you will identify opportunities to improve the partnership and increase revenue throughout the duration of the partnership.

Maintain a watchful eye on how Thoughtworks’ executes engagements and take a proactive approach to mitigating potential risks before they arise.

Stay current with Thoughtworks’ business strategy and IT goals.

Job qualifications

Technical Skills

You have experience in executive revenue-generating roles and bring comprehensive business acumen to your account strategies, cultivating ‘win-win' value propositions at both company and individual levels.

You understand agile custom software delivery and can motivate tech teams with creativity and enthusiasm.

Bonus points if you are well versed in agile delivery best practices.

Professional Skills

A forward-thinking mindset - - you infuse thought leadership and innovation into how you partner with a client.

A natural consultant, you're solutions-oriented and influence decisions by bringing in relevant industry trends and client stories.

You're able to balance strategy and execution, while crafting visions and taking a progressive stance on agendas that drive change.

You're comfortable interfacing with C-suite on their strategy, ensuring that we're delivering the expected outcomes while staying a step ahead to propose new solutions that may increase revenue.

Taking abstract, technical or strategic concepts and translating them into actionable ideas comes naturally for you.

You thrive in a collaborative, flat environment that values transparency, openness, feedback and change.

You don't shy away from negotiation -- you see it as an opportunity to establish credibility and a positive rapport with the client.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

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Salary

Benefits: https://www.thoughtworks.com/en-us/careers/benefits

The annual salary range posted is subject to many factors and may vary depending on experience, geographic location, job responsibilities, performance, skills and/or training.

Salary

$220,000 — $350,000 USD

See here our AI policy.