Identity Access Management Operations - Tech Lead

Role Summary & Role Description

This role is part of the GCS (Global Cyber Security) Access Management operations team, responsible for supporting the implementation, stability, and continuous improvement of enterprise Single Sign-On (SSO) platforms.

The role will work closely with engineering, application, and infrastructure teams to support onboarding, integration, and ongoing operations of identity and access management solutions including SSO, MFA, and federation technologies.

Responsibilities include:

• Support day-to-day operations of enterprise SSO and authentication platforms
• Onboard applications to enterprise SSO using SAML, OIDC, and APIs
• Troubleshoot authentication, federation, and access-related issues across applications
• Work as part of the engineering team to resolve operational issues and ensure system stability
• Collaborate with engineering and application teams to support secure authentication integrations
• Identify opportunities for automation of repetitive operational tasks
• Contribute to continuous improvement of team processes and system engineering practices
• Assist in testing, validation, and rollout of product upgrades in coordination with product and engineering teams
• Provide input to product management on technical debt, refactoring, and platform improvements

Operational Expectations

• Provide L2 production support for access management platforms (with exposure to L3 activities)
• Manage incidents, problems, and changes following ITIL best practices
• Utilize monitoring and observability tools for issue detection and analysis (e.g., Splunk)
• Manage and track tickets through ServiceNow or equivalent tools
• Follow defined operational runbooks and escalation procedures

Core/Must have skills

• 4+ years of experience in Identity and Access Management, focused on SSO platforms
• Hands-on experience with SSO products such as ForgeRock,Entra ID or equivalent
• Strong understanding of authentication protocols such as SAML, OIDC, OAuth, WS-Federation, Radius
• Experience onboarding and integrating applications with SSO and MFA solutions
• Knowledge of Single Sign-On (SSO) and Multi-Factor Authentication (MFA) concepts
• Experience working across technical teams to support implementation and issue resolution
• Experience with directory services such as Azure AD and other LDAP systems
• Experience with Unix, scripting and automation (Shell, Python, PowerShell, etc.)
• Strong troubleshooting and analytical skills

Good to have skills

• Experience with monitoring tools such as Splunk and Dynatrace
• Familiarity with ticketing tools such as ServiceNow and change management tools such as Jira
• Exposure to FIDO / passwordless authentication
• Scripting and automation experience
• Strong communication and collaboration skills

Work Schedule

Hybrid work model with shift-based coverage aligned to India time (Bangalore / Hyderabad)

Keywords (If any)

Access Management, SSO, MFA, ForgeRock, Entra ID, Authentication, OAuth, OIDC, SAML

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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