Marketplace Support & Capability Development Analyst

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII

At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

L4 Marketplace Support & Capability Development Analyst - Partner Engagement

About this Opportunity

In this role, you’ll support Target Plus Support and Capability Development by helping scale how we enable marketplace partners through clear processes, resources, communications and readiness support. This role sits within the Support and Capability Development - Partner Engagement team, which owns the holistic roadmap for improving the partner experience across Target Plus.

You will partner with cross-functional teams across Product, Operations, Partner Account Management, Creative, and other Target Plus teams. You will help translate business changes and partner needs into clear engagement plans, coordinated execution and measurable partner outcomes.

A successful candidate will be highly organized, comfortable navigating ambiguity, strong in stakeholder management, and able to drive multiple cross-functional efforts with accountability and independence.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

Primary Responsibilities

Partner Engagement & Change Support

• Support partner-facing change management for new processes, tools, policies, and operational updates.
• Manage intake, prioritization support, timelines, and status tracking for engagement requests.
• Partner with SMEs to clarify scope, partner impact, launch timing, and readiness needs.
• Coordinate communications, training needs, FAQs, and resource updates for partner-facing changes.
• Identify risks, dependencies, and gaps that may impact partner readiness or adoption .

Resource & Knowledge Management

• Lead creation, maintenance, and governance of partner-facing resources across Resource Hub, Help Center, LMS , and other channels.
• Support development and refresh of partner learning materials, including guides, FAQs, training decks, playbooks, and self-service resources.
• Maintain content inventories, ownership mapping, update routines, and resource freshness tracking.
• Identify outdated, duplicative, or unclear resources and recommend updates or consolidation.
• Use partner feedback and support trends to identify self-service improvement opportunities.

Roadmap Execution & Cross-Functional Coordination

• Support execution of the Partner Experience roadmap and related business priorities.
• Coordinate with cross-functional partners to gather inputs , manage reviews, and drive work forward.
• Build strong working relationships across Target Plus teams to improve consistency and accountability.

Reporting & Continuous Improvement

• Track adoption, usage, partner feedback, and support signals to assess enablement effectiveness.
• Support reporting routines that connect enablement work to partner experience outcomes.

About You

• Four-year degree or equivalent experience.
• 3–5 years of experience in program management, change management, content development and knowledge management , B2B enablement, marketplace operations, e-commerce, or a related field.
• Strong project management skills with the ability to manage multiple initiatives at once.
• Strong written and verbal communication skills.
• Ability to translate complex operational processes into clear, vendor -friendly guidance.
• Ability to navigate ambiguity, clarify scope, and drive work forward independently.
• Strong attention to detail and comfort managing trackers, timelines, workflows, and reporting.
• Analytical mindset with the ability to use data and feedback to identify opportunities.
• Strong stakeholder management skills and ability to influence without direct authority.
• Comfort learning new tools, systems, and business processes.
• Experience with O365 tools, SharePoint, PowerPoint, Excel, Forms, and dashboarding tools preferred.
• Experience in training operations, support operations or marketplace environments preferred.