Technical Consultant II

About Workato

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”
• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities

• Onboard new customers onto Workato by providing technical consulting, guidance and enablement that drives fast time-to-value.
• Gather integration and automation requirements and lead solution design jointly with customer business and technical stakeholders.
• Share best practices on deployment models, governance, integration design and build; partner with Product and Engineering on platform feedback.
• Act as a trusted advisor and customer advocate.
• Run post-onboarding health checks and guide customers on integration and process optimizations.
• Contribute reusable content — presentations, demos, best practices, architecture patterns and online courses — for customers and the extended team.
• Manage multiple priorities and projects simultaneously while delivering an outstanding customer service experience.

Requirements

• 5+ years of hands-on experience in solutions and implementation consulting.
• Working knowledge of integrations, system design principles and app integration industry trends.
• Working knowledge of SQL on-prem and cloud deployment models and the SDLC end-to-end.
• Experience with one iPaaS (Workato, Tray, TIBCO, Boomi, MuleSoft, WebMethods, Oracle Integration Suite).
• Ability to produce quality technical documentation.
• Plus: experience with JS frontend/backend; OEM/embedded SaaS or iFrame integration.

Competencies

• Technical & Solution Competencies
• Integration Development — Independently builds multi-step integrations across enterprise apps; applies authentication, error handling, version control and reusable components; participates in CI/CD and peer code review.
• Solution Architecture & System Design — Performs gap analysis and designs end-to-end workflows using standard patterns (hub-and-spoke, event-driven); balances scalability, maintainability and security; documents decisions clearly.
• Workato Platform & Recipe Engineering — Builds conditional, error-handled recipes with role-based access and encrypted fields; uses custom connectors and HTTP modules; manages staging-to-prod lifecycle to Workato best practices.
• Emerging Technical & Domain Competencies
• AI Systems & Enterprise Intelligence — Understands how AI models, Genies and automation layers interconnect; uses prebuilt AI connectors within governed environments; aware of AI ethics, privacy, bias and transparency.
• Governance & Architecture Standards — Familiar with reference architectures and governance frameworks (e.g., GEARS); documents design decisions for traceability; understands how governance impacts project outcomes.
• Customer Domain & Industry Knowledge — Researches customer industry processes and terminology; uses customer vocabulary accurately; connects domain context to solution design with guidance from domain experts.
• Consulting & Behavioural Competencies
• Problem Solving & Analytical Thinking — Applies structured logic and pattern recognition to resolve moderately complex issues; uses data and evidence to support recommendations; questions and verifies assumptions.
• Priority & Time Management — Manages multiple priorities with foresight; plans short workstreams independently, balances workload with contingency and aligns dependencies across small teams.
• Systems Thinking — Articulates how a change in one system or team affects others; surfaces dependencies and handoff risks; uses diagrams to explain connections when proposing solutions.
• Drive & Initiative — Moves work forward without reminders; coordinates to remove blockers; volunteers for stretch tasks; stays productive and reprioritises calmly under ambiguity.
• Influence & Voice — Speaks up to share ideas and support team initiatives; explains reasoning respectfully with examples; actively seeks feedback to improve communication.
• Continuous Learning — Applies new learning to recurring delivery challenges; connects insights from multiple sources; learns from both successes and failures and shares knowledge with peers.
• Trusted Advisory — Tailors recommendations to stakeholder context; explains trade-offs and assumptions; uses examples and data to support advice; adjusts based on feedback.
• Active Listening & Difficult Conversations — Reflects others' perspectives accurately; uses calm, neutral language under tension; addresses performance or collaboration issues directly and constructively.
• Communication & Presentation — Delivers clear presentations in meetings and async channels; adapts emphasis to audience; uses frameworks (problem–solution–outcome) to structure complex information.

(REQ ID: 2794)