GN - SC&E - PRH - RDE – Manager

Level 7: GN - SC&E - PRH – Process Excellence – Manager

Accenture Strategy and Consulting

Business Unit: Strategy & Consulting, Global Network | Areas of Work: Process Excellence | Level: Manager | Location: Bangalore, Gurgaon, Mumbai, Pune | Overall Relevant Exp: 7+ years

As part of Accenture’s Process Excellence organization within Strategy & Consulting, you will work in a collocated pod that turns AI ambition into measurable business value — taking solutions from problem definition to a live, scalable outcome.

You are a process-driven, industry-embedded advisor. You redesign how businesses get work done by combining AI, automation, and human expertise into smarter, more efficient processes — working at the intersection of business strategy and technology. You govern end-to-end enterprise workflows, create detailed blueprints (architectural plans, system connections, and workflow designs), define where people stay in control and where AI takes over, and translate complex business processes into AI-ready, executable designs for engineering and platform teams. The work demands hands-on design judgment that goes beyond high-level recommendations — turning strategy into concrete plans implementation teams can execute, with an agent-first mindset.

Roles & Responsibilities

• Owns end-to-end workflows across functions, systems, and data, reflecting how the business truly operates.
• Identifies where AI, automation, and orchestration can augment or replace human steps — and where human judgment must stay in the loop.
• Defines workflow logic, states, handoffs, and exception paths so each design is unambiguous and ready to build.
• Applies industry and regulatory knowledge to keep workflows compliant, realistic, and aligned to domain operating models.
• Translates client processes into clear, structured requirements that engineers and architects can build against.
• Owns the value story for the engagement — defines value metrics and KPIs, establishes the baseline, builds the business case, and tracks value realization.
• Leads the agentic solution design — agent roles, prompt logic, RAG grounding, multi-agent orchestration, guardrails, and human-in-the-loop.
• Drives AI-led reinvention on the engagement and designs AI-enabled operating models that embed AI into how the enterprise runs.
• Drives business development and pre-sales — shapes proposals and RFP responses that convey the solution and its quantified business impact.

Must-have skills

• Hands-on AI-led Reinvention experience across the delivery lifecycle, together with strong Agentic Architecture capability spanning agent roles, multi-agent orchestration, and the design patterns that make agentic solutions production-ready.
• Ability to design AI-Enabled Operating Models that embed AI, automation, and human-in-the-loop steps into how the enterprise runs — reshaping roles, workflows, and governance around the new way of working.
• Strong native AI fluency — NLP, LLMs, RAG, Machine Learning, and Human-Machine Interaction (HMI), including agentic AI and multi-agent orchestration.
• Enterprise Process Transformation and Digital Transformation experience across complex environments — grounded in the reinvention and reimagination of the As-Is, with strong Workflow Architecture and Business Architecture capability to shape the future-state.
• Strong Process Analysis and Business Process Re-Design capability: map current-state processes, diagnose inefficiencies and bottlenecks, and re-design streamlined, AI-ready future-state workflows with clear logic, handoffs, and exception paths.
• Proven capability in Value Case Creation and Business Case Development — defining, quantifying, and substantiating the value story that underpins a transformation.
• Practical Automation experience, together with a working command of AI / GenAI Governance to enable covering guardrails, human-in-the-loop controls, and responsible-AI compliance.
• Strong communication, interpersonal, presentation, and storytelling-with-data skills, combined with analytical thinking, cross-cultural competence, and the ability to solve complex business problems and deliver client delight.

Desirable skills

• Domain Consulting depth in one or more industry sectors or functional areas — bringing process, operating-model, and industry knowledge to shape credible, context-aware solutions and challenge client assumptions with confidence.
• Hands-on Rapid Prototyping experience — able to quickly build and iterate working AI prototypes to test ideas, validate feasibility with stakeholders, and de-risk solutions before full-scale build.
• Experience implementing workflow automation and robotic process automation (RPA) solutions using tools such as UiPath, Automation Anywhere, or Microsoft Power Automate.
• Process discovery & analysis using process-mining tools such as Celonis or Signavio to uncover inefficiencies and automation opportunities; Lean Six Sigma certification a plus.
• Industry & Functional Process Expertise, Domain-Specific Operating Models, and Industry Value Stream Knowledge — including end-to-end workflows such as Order to Cash, Record to Report, Hire to Retire, and Source to Pay.

Educational Qualification

MBA or Master’s degree from a Tier 1 college is preferred.

About Accenture

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.