Operations Associate
Apna
Operations Associate at Apna is a full time role based in Bengaluru, Karnataka, India. It was published on 4 August 2026 and was open at last check.
| Role | Operations Associate |
|---|---|
| Company | Apna |
| Location | Bengaluru, Karnataka, India |
| Employment type | Full Time |
| Published | 4 August 2026 |
| Status | Open at last check |
About Company
Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.
We help candidates build their digital professional identities, find the best-fit hyperlocal jobs, grow their network, and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours.
Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Ratings and Review Calling Specialist. The primary responsibility of this role is to engage with customers post-purchase or post-service to gather feedback, encourage product reviews, and ensure customer satisfaction. This individual will act as a key liaison between our company and its customers, helping to build positive relationships and promote customer loyalty.
Requirement: 1
Title: Operations Associate
Location: Bangalore (Work from Office - Domlur)
Experience: 2-3 years
Process: Voice
Qualification: Graduate
Language: English, Hindi and South Languages
Key Responsibilities:
- Conduct outbound calls to customers to request feedback and reviews for products or services.
- Ensure a positive customer experience by addressing concerns and answering queries regarding the review process.
- Encourage customers to share their honest ratings and reviews on various platforms.
- Document and track customer feedback and reviews accurately in the CRM system.
- Identify potential issues or complaints and escalate them to the appropriate team for resolution.
- Maintain a high level of professionalism and courtesy when interacting with customers.
- Analyse trends in customer feedback and suggest improvements to management.
- Meet daily/weekly/monthly targets for review calls and customer engagement.
- Follow up with customers who have shown interest but have not yet left a review.
- Ensure compliance with company policies and guidelines related to ratings and reviews.
Qualifications:
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in customer service, telemarketing, or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong listening skills with the ability to resolve conflicts and handle objections professionally.
- Comfortable with making outbound calls and working with customer feedback.
- Ability to work independently and manage time effectively.
- Familiarity with Excel, Google sheets and data entry.
- Detail-oriented and organized with the ability to handle multiple tasks simultaneously.
- Positive attitude, problem-solving skills, and a proactive approach to customer service.
Additional Skills (Preferred but not required):
- Previous experience in ratings and reviews or customer engagement roles.
- Knowledge of online review platforms and the importance of customer feedback.
- Language: English, Hindi and South Languages (Telugu would be added Advantage)
Work Environment:
- Full-time
- Work Timing: 9:00 AM to 7:00 PM
Create your free OnJob profile to apply — we'll take you to Apna's application after sign-up. · Posted 4 Aug 2026.
Operations Associate at Apna — questions answered
What does the Operations Associate role at Apna pay?
Apna does not publish a salary on this Operations Associate listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Operations Associate role at Apna based?
Apna lists this Operations Associate role in Bengaluru, Karnataka, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Apna before you apply.
Is the Operations Associate role at Apna still open?
The Operations Associate posting at Apna was open at OnJob's last check of the employer's careers page, having been published on 4 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Operations Associate role at Apna?
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