Service Head
Turno
Service Head at Turno is a full time role based in Bengaluru, KA, India. The listing asks for 8–14 yrs of experience. It was published on 21 May 2026 and was open at last check.
| Role | Service Head |
|---|---|
| Company | Turno |
| Location | Bengaluru, KA, India |
| Employment type | Full Time |
| Experience asked | 8–14 yrs |
| Published | 21 May 2026 |
| Status | Open at last check |
Turno (Brand of Blubble Pvt Ltd) is an Electric Vehicle company that helps operators of commercial vehicles to switch to EVs. Turno does this by providing a wide selection of vehicles from partner OEMs, affordable financing, and battery value guarantees to ensure the highest return on value for EV owners. Turnos mission is to transition gasoline miles to electric miles in India. Turno is founded by Hemanth Aluru and Sudhindra Reddy Pidapa – experienced entrepreneurs in the mobility industry with a strong track record of value creation. Recently, they led Zoomcar, India's largest personal mobility platform.
Commercial Vehicles contribute 80-90% of fuel burnt today - those are the miles we want to replace with EV miles. And even though commercial EVs exist, adoption has been slow .
Job Title: Service Head
Location: Bangalore
Experience: 8-10 years
Industry Preference: : EV / Automobile / Commercial Vehicles / Service Operations
Job Summary:
We are looking for a highly driven and ethical Service Manager to lead Pan India Operations & Service for Used EV Three-Wheeler Commercial Vehicles and EV Passenger Autos. The role will be responsible for setting up scalable service operations, managing field teams, building strong service networks, and ensuring operational excellence across the country.
This role demands strong field execution capability, team leadership, SOP-driven management, and high integrity standards.
Responsibilities:
1. Service Management (PAN India)
● Lead end-to-end operations and service strategy for Used EV 3W Commercial Vehicles & Passenger Autos.
● Set up and streamline field operations across multiple states.
● Drive operational efficiency, service turnaround time (TAT), and customer satisfaction.
● Monitor regional performance and ensure service quality consistency nationwide.
2. Team Leadership & Field Management
● Manage and scale Service Managers and field technicians across India.
● Define clear KRAs and KPIs for Service Managers, Technicians, and regional teams.
● Drive performance through structured review mechanisms.
● Build a strong culture of accountability, integrity, and ownership.
3. Network & Ecosystem Development
● Leverage existing network of Service Managers, workshops, and blue-collar workforce across India (preferred).
● Develop and expand service partner networks across Tier 1, 2 & 3 cities.
● Ensure availability of skilled technicians and trained manpower.
4. Performance and Reporting
● Define measurable KPIs such as:
○ Service TAT
○ First-time fix rate
○ Cost per service
○ Fleet uptime
○ Customer satisfaction score
● Conduct periodic audits and performance reviews.
● Provide MIS and operational dashboards to leadership.
5. Governance and Ethics
● Maintain highest standards of integrity, values, and ethical conduct.
● Ensure transparent vendor management and cost controls.
● Drive compliance across all operational processes.
Qualifications & Experience
● 8–10 years of experience in Operations, primarily in Field Operations within the Service Industry.
● Proven experience managing Pan India teams.
● Strong exposure to Automobile / Commercial Vehicles / EV / Fleet Service Operations.
● Experience in setting up operations from scratch is highly preferred.
● Strong understanding of technician productivity, workshop management, and service economics.
● Excellent leadership, stakeholder management, and execution skills.
Preferred Profile
● Experience in EV ecosystem or 3W commercial vehicle service.
● Willingness to travel - 30 %
● Strong network of service managers and blue-collar workforce across India.
● Exposure to refurbishment, used vehicle operations, or asset-heavy business models.
● High ownership mindset with entrepreneurial approach.
Key Competencies
● Operational Excellence
● Field Execution
● Process Orientation
● Team Leadership
● Vendor & Network Management
● Data-driven Decision Making
● High Integrity & Ethical Standards
Create your free OnJob profile to apply — we'll take you to Turno's application after sign-up. · Posted 21 May 2026.
Service Head at Turno — questions answered
What does the Service Head role at Turno pay?
Turno does not publish a salary on this Service Head listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Service Head role at Turno based?
Turno lists this Service Head role in Bengaluru, KA, India, advertised as full time work at that location and asking for 8–14 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Turno before you apply.
How much experience do you need for the Service Head role at Turno?
Turno asks for 8–14 yrs of experience on this Service Head posting. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Service Head role at Turno still open?
The Service Head posting at Turno was open at OnJob's last check of the employer's careers page, having been published on 21 May 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Service Head role at Turno?
Apply to the Service Head at Turno role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Turno's own application page. Creating a profile is free and needs no card.
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