Customer Engineer
Clera
Customer Engineer at Clera is a full time role based in Berlin, State of Berlin, Germany. Listed skills: Engineering. It was published on 7 August 2026 and was open at last check.
| Role | Customer Engineer |
|---|---|
| Company | Clera |
| Location | Berlin, State of Berlin, Germany |
| Employment type | Full Time |
| Skills listed | Engineering |
| Published | 7 August 2026 |
| Status | Open at last check |
About the Role
Join the technical customer-success team at a fast-growing, Y Combinator-backed AI voice SaaS startup headquartered in Berlin. As a Customer Engineer, you'll sit at the intersection of product, engineering, and customers — ensuring successful adoption of the platform, resolving technical challenges, and translating real-world customer needs into meaningful product improvements. Your work will have a direct impact on customer satisfaction and the broader mission of automating customer call operations at scale.
What You'll Do
- Provide hands-on technical guidance to help customers deploy, configure, and optimize the platform for their specific use cases.
- Troubleshoot PostgreSQL-backed data workflows and full-stack code (TypeScript, React, Node.js, Python) alongside customers.
- Support customers in building effective prompting strategies and AI agent workflows to unlock maximum value from the product.
- Build and maintain strong, trust-based customer relationships, acting as the primary technical liaison between customers and internal product/engineering teams.
- Gather, synthesize, and communicate customer feedback to drive product improvements, documentation, and roadmap decisions.
What We're Looking For
Required
- 2+ years of Software Engineering experience with demonstrated, direct business impact through written code.
- Solid experience with TypeScript, React, Node.js, and Python.
- Familiarity with PostgreSQL, including troubleshooting data workflows.
- Experience in a customer-facing capacity — technical support, solutions engineering, developer relations, or similar.
- Ability to help customers with prompting techniques and AI agent workflows.
- Excellent written and verbal communication skills; comfortable serving as a bridge between technical and non-technical stakeholders.
Nice to Have
- Strong computer science fundamentals.
- Prior experience in B2C SaaS, conversational AI, or voice automation products.
- Genuine curiosity and enthusiasm for AI/LLM-driven products.
- A pragmatic, ship-fast mindset and comfort operating in a small, high-velocity team.
Location & Work Arrangement
This role is on-site in Berlin, Germany. Visa sponsorship is available for the right candidate.
Why Join
- Work at the frontier of AI voice automation — a category with enormous market momentum.
- Backed by Y Combinator and leading European investors (Seed stage).
- Small team (under 50 people), meaning your contributions shape both the product and company culture directly.
- Close collaboration with founders and senior engineers on problems that matter to real enterprise customers.
Create your free OnJob profile to apply — we'll take you to Clera's application after sign-up. · Posted 7 Aug 2026.
Customer Engineer at Clera — questions answered
What does the Customer Engineer role at Clera pay?
Clera does not publish a salary on this Customer Engineer listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Engineer role at Clera based?
Clera lists this Customer Engineer role in Berlin, State of Berlin, Germany, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Clera before you apply.
What skills does the Customer Engineer role at Clera require?
The Customer Engineer at Clera listing names Engineering. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Customer Engineer role at Clera still open?
The Customer Engineer posting at Clera was open at OnJob's last check of the employer's careers page, having been published on 7 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Engineer role at Clera?
Apply to the Customer Engineer at Clera role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Clera's own application page. Creating a profile is free and needs no card.
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