Consultant Infrastructure Support Engineer
Thoughtworks
Consultant Infrastructure Support Engineer at Thoughtworks is a full time role based in Brisbane, Australia; Melbourne, Australia. It was published on 3 July 2026 and was open at last check.
| Role | Consultant Infrastructure Support Engineer |
|---|---|
| Company | Thoughtworks |
| Location | Brisbane, Australia; Melbourne, Australia |
| Employment type | Full Time |
| Published | 3 July 2026 |
| Status | Open at last check |
We are looking for a Cloud Engineer to join our Managed Services team. You will contribute towards delivering managed AWS infrastructure services for multiple customers. You will work closely with Service Delivery Managers as well as Technical Team Leads to understand customer priorities, ensure commitments are met, and deliver high service standards. Your focus will be on contributing alongside a team to deliver secure, reliable, and scalable AWS solutions while ensuring positive outcomes for our customers and our business.
Job responsibilities
Contribution to the ongoing management and improvement of managed services processes, e.g. onboarding, change management, incident management, and other ITSM processes.
Contribution to the ongoing management and improvement of Thoughtworks Operations processes, e.g. on-boarding, change management, incident management, and other ITSM processes.
Contributing to the delivery of after-hours (24x7) managed services, by being a part of the on-call roster.
Evangelizes and promotes development of solutions in accordance with Thoughtworks technical standards, policies and frameworks.
Takes accountability for own performance and quality of outputs, celebrating success and recognising and addressing improvement opportunities.
Collaborate with Service Delivery Managers to translate client needs into technical delivery.
Maintain visibility of client environments, risks, and commitments
Participate in incident response and post-incident reviews with customers and internal teams
Ensure client commitments are met while supporting the business’s commercial objectives
Job qualifications
Technical Skills
Strong experience across AWS services (EC2, VPC, IAM, RDS, Lambda, CloudWatch etc.)
Proficient with Terraform and other IaC tools (CloudFormation desirable)
CI/CD pipeline experience with GitHub Actions, Jenkins, or similar
Experience with containerisation (Docker, Kubernetes/EKS)
Knowledge of observability platforms (CloudWatch, Datadog, ELK, Dynatrace a plus)
Linux & Microsoft administration and scripting
Solid understanding of backup, disaster recovery, networking, and security
Professional Skills
Service Delivery
- Experience in a managed services or multi-client environment
- Strong communicator, comfortable with both technical and business stakeholders
- Experience working alongside Service Delivery or Service Desk teams.
- Exposure to Azure or GCP.
- Familiarity with Site Reliability Engineering (SRE) practices or ITIL processes.
- Experience with client onboarding and solution handovers
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
AI for recruitment
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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Consultant Infrastructure Support Engineer at Thoughtworks — questions answered
What does the Consultant Infrastructure Support Engineer role at Thoughtworks pay?
Thoughtworks does not publish a salary on this Consultant Infrastructure Support Engineer listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Consultant Infrastructure Support Engineer role at Thoughtworks based?
Thoughtworks lists this Consultant Infrastructure Support Engineer role in Brisbane, Australia; Melbourne, Australia, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Thoughtworks before you apply.
Is the Consultant Infrastructure Support Engineer role at Thoughtworks still open?
The Consultant Infrastructure Support Engineer posting at Thoughtworks was open at OnJob's last check of the employer's careers page, having been published on 3 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Consultant Infrastructure Support Engineer role at Thoughtworks?
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