Customer Service Representative
Biorev →Customer Service Representative at Biorev is a full time role based in Chandigarh, Chandigarh-6, India-101. The listing asks for 1–5 yrs of experience. Listed skills: BPO process, Customer support, CRM, Inbound call and Communication. It was published on 27 July 2026 and was open at last check.
| Role | Customer Service Representative |
|---|---|
| Company | Biorev |
| Location | Chandigarh, Chandigarh-6, India-101 |
| Employment type | Full Time |
| Experience asked | 1–5 yrs |
| Skills listed | BPO process, Customer support, CRM, Inbound call and Communication |
| Published | 27 July 2026 |
| Status | Open at last check |
We are looking for a dedicated and customer-oriented professional to join our team and deliver efficient, empathetic, and high-quality support to our valued customers.
US-based HVAC services company serving residential customers
Location: Mohali Sector-67, India
Shift: 6:30pm - 3:30am IST (Rotational)
Working Days: Mon - Fri
Mode: In office
Position Summary: We are seeking a Customer Service Representative – Inbound & Outbound (HVAC Process) to handle all inbound and outbound customer calls related to HVAC services across different regions of the United States.
The role involves managing paid and organic inbound calls, booking HVAC jobs, making outbound calls to customers, providing information, scheduling appointments, promoting and selling membership plans and ensuring accurate data capture, coordinating technician dispatch while ensuring a high standard of customer experience and conversion efficiency. You will be required to handle outbound and inbound calls as per business requirements.
This role requires strong communication skills, ownership of outcomes, and adherence to defined processes and quality benchmarks. The ideal candidate must be confident in English and comfortable handling US customers over calls.
Key Responsibilities
- Handle inbound and outbound HVAC calls (repair, maintenance, installation, follow-ups).
- Own job booking & conversion on all qualified calls.
- Capture accurate customer details and appointment preferences.
- Outbound Cold Calling (Appointment Setting), coordinate with dispatch & technicians for job scheduling.
- Provide professional, empathetic, and confident customer support.
- Update CRM/system notes accurately as per SOPs.
- Meet conversion, quality, and attendance benchmarks.
- Participate in training, audits, and continuous improvement initiatives.
Eligibility Criteria
- Graduate or equivalent (preferred).
- Excellent spoken English (US accent-neutral preferred).
- Willingness to work rotational US night shifts
Required Skills
- Strong communication & objection-handling skills.
- Conversion-driven mindset with attention to detail.
- Basic computer & CRM knowledge.
- Prior HVAC / US inbound & outbound voice experience is an added advantage.
Interested?
Apply here: https://forms.gle/ZcPdkuNLo4BLDezP9
Create a free OnJob profile to apply and see your AI match score before you apply. · Posted 27 Jul 2026.
Customer Service Representative at Biorev — questions answered
What does the Customer Service Representative role at Biorev pay?
Biorev does not publish a salary on this Customer Service Representative listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Service Representative role at Biorev based?
Biorev lists this Customer Service Representative role in Chandigarh, Chandigarh-6, India-101, advertised as full time work at that location and asking for 1–5 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Biorev before you apply.
What skills does the Customer Service Representative role at Biorev require?
The Customer Service Representative at Biorev listing names BPO process, Customer support, CRM, Inbound call and Communication. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the Customer Service Representative role at Biorev?
Biorev asks for 1–5 yrs of experience on this Customer Service Representative posting, alongside BPO process, Customer support and CRM. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Customer Service Representative role at Biorev still open?
The Customer Service Representative posting at Biorev was open at OnJob's last check of the employer's careers page, having been published on 27 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Service Representative role at Biorev?
Apply to the Customer Service Representative at Biorev role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile. Creating a profile is free and needs no card.
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