Collections Specialist
Together AI
Collections Specialist at Together AI is a full time role based in Cheadle, England, Cheadle, England, United Kingdom. It was published on 26 June 2026 and was open at last check.
| Role | Collections Specialist |
|---|---|
| Company | Together AI |
| Location | Cheadle, England, Cheadle, England, United Kingdom |
| Employment type | Full Time |
| Published | 26 June 2026 |
| Status | Open at last check |
Benefits of working at Together
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
As a Collections Specialist, you will be providing high quality support to our customers. Your aim will be to understand a customer's circumstance and offer the appropriate sustainable support for customers in financial difficulties or are experiencing in-life vulnerabilities. You will be dealing with inbound and outbound enquiries from customers in all stages of arrears.
As a Collections Specialist, we are looking for someone to:
- Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
- Listen and question and understand the root cause of a customer's financial situation and work with the customer to find their needs
- Resolve customer enquiries to completion, aiming for first contact resolution where appropriate.
- Identify and attempt to resolve potential customer complaints
- Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help
Essential
- Collections and Recoveries experience is a must
- Ability to deal with vulnerable customers
- Experience of assessing affordability
- An excellent understanding of what a good customer outcomes looks like
- An empathetic approach to customers through active listening and effective questioning
- Excellent attention to detail
- Ability to work under pressure
Desirable
- Experience with mortgage collections
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
#TMHP
Create your free OnJob profile to apply — we'll take you to Together AI's application after sign-up. · Posted 26 Jun 2026.
Collections Specialist at Together AI — questions answered
What does the Collections Specialist role at Together AI pay?
Together AI does not publish a salary on this Collections Specialist listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Collections Specialist role at Together AI based?
Together AI lists this Collections Specialist role in Cheadle, England, Cheadle, England, United Kingdom, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Together AI before you apply.
Is the Collections Specialist role at Together AI still open?
The Collections Specialist posting at Together AI was open at OnJob's last check of the employer's careers page, having been published on 26 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Collections Specialist role at Together AI?
Apply to the Collections Specialist at Together AI role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Together AI's own application page. Creating a profile is free and needs no card.
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