Service Delivery Manager - S&P - Procurement Ops 4D

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Role Overview

Lead end-to-end service delivery across procurement and supply chain operations, managing a 30+ FTE team, and driving operational excellence across procurement, logistics, warehousing, demand forecasting, inventory optimization, mobile and fleet administration, and client governance.

Detailed Responsibilities

• Lead and manage a global team of 50+ FTE including team leads and SMEs ensuring productivity, SLA adherence, and engagement.
• Own end-to-end service delivery across Direct and Indirect Procurement, Order Management, Logistics, and Supply Chain operations.
• Drive governance through weekly/monthly reviews, KPI dashboards, and client reporting forums.
• Manage procurement lifecycle including sourcing, vendor selection, PO creation, GRN, invoice reconciliation, and payment follow-ups.
• Oversee procurement of IT hardware, software, and network equipment ensuring cost, quality, and timelines of adherence.
• Lead supplier performance management including scorecards, contract compliance, and vendor risk mitigation.
• Drive demand forecasting, supply planning, and S&OP alignment with business stakeholders.
• Manage inventory optimization initiatives to reduce excess, improve turns, and optimize working capital.
• Oversee warehouse operations including inventory accuracy, stock reconciliation, and material movement.
• Manage end-to-end logistics including inbound/outbound shipments, reverse logistics, and delivery performance.
• Oversee mobile asset lifecycle and internal fleet operations including procurement, allocation, billing, and vendor coordination.
• Drive SOA reconciliations, audit compliance.
• Develop dashboards using Power BI, Tableau, and Cognos for operational insights and decision-making.
• Leverage AI tools, predictive analytics, and RPA to enhance productivity and automate processes.
• Ensure effective use of Oracle EBS and Oracle Cloud SCM modules for procurement and supply chain operations.
• Drive continuous improvement through Lean Six Sigma methodologies and digital transformation programs.
• Identify process gaps, implement automation, and standardize best practices.
• Collaborate with cross-functional teams including Finance, IT, Sales, and Vendors.
• Handle client escalations, ensure timely resolution, and maintain strong stakeholder relationships.
• Lead team development, performance management, and succession planning initiatives.

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.