Workplace Operations Adviser

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a passionate and people-centric Workplace Community Specialist to join our growing Workplace team. Based at our Hyderabad office, you will help us to support day-to-day operations to foster a great workplace experience for our Wisers in Kuala Lumpur. 

Your mission:

Our Global Workplace Team plays a key part in the employee experience at Wise, through our curated spaces, events and services. Our mission is to create and maintain a safe and inspiring workplace for Wisers to achieve the Mission. As a workplace specialist, you are building your expertise in your field and starting to apply it to different types of problems proactively. The solutions you propose require weighing up a variety of factors before coming to a conclusion. Some of the tasks include: 

• Ensuring our physical space is fully operational and processes are running efficiently, taking into consideration various factors and developing your expertise to handle different types of problems with minimal supervision;
• Developing a comprehensive understanding of the broader functions and goals of the company, aligning your expertise with the organisation's strategic objectives;
• Developing a network outside of your immediate team and build productive internal working relationships to collaboratively resolve mutual problems to enhance workplace efficiency;
• Actively building productive internal working relationships and act as a liaison between Wisers and the Workplace Team, gathering feedback and insights to continuously improve the workplace experience. Implement feedback mechanisms and surveys to gauge employee satisfaction and identify areas for enhancement, utilising moderate judgement to adapt processes when needed;
• Understanding and working within budget constraints, emphasising the importance of fiscal responsibility in all workplace projects and initiatives to support Mission Zero;
• Supporting the Workplace Leads and Project Managers with any ad-hoc projects, and take on more responsibility for local supervisory tasks when needed, assisting with medium-sized/complex issues and clients;
• Continuously building your expertise in workplace solutions and apply it to resolve a variety of routine and some complex issues within the company. Taking ownership of smaller, complex end-to-end projects that have a wider impact across the organization.;
• You are able to mentor junior team members, guiding their growth and development. To provide support, share knowledge, and offer constructive feedback to help juniors excel in their roles.
• Indian Citizenship. Please note that we are not able to sponsor visas for this role.
• Solid background in Workplace or Facilities Management; 
• Demonstrable financial and data literacy experience including budget management;
• Excellent interpersonal and networking skills;
• Strong verbal and written communication skills;
• Great organisation, multitasking and problem-solving skills;
• Continuous improvement mindset, with the ability to think ‘big picture’.

Some extra skills that would be awesome

• Proficiency in Figma, Canva, Jira management tools;
• Passion and understanding of entrepreneurial, start-up or tech communities.

Eligibility criteria

• You have been in your current role for at least 12 months at the time of application 
• Your last GrowWise rating is "clear impact" and on track or above. 
• You are not on an active disciplinary action and/or Performance Improvement Plan

For more details about the internal hiring process, please refer to this Confluence page.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.