Support Lead
Quantiphi
Support Lead at Quantiphi is a full time role based in IN KL Trivandrum, India. It was published on 13 July 2026 and was open at last check.
| Role | Support Lead |
|---|---|
| Company | Quantiphi |
| Location | IN KL Trivandrum, India |
| Employment type | Full Time |
| Published | 13 July 2026 |
| Status | Open at last check |
While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!
Role: Lead Support Engineer
Experience Level: 8-15 Years
Work location: Trivandrum
As a Application Lead for the Production Engineering (PE) and Service Delivery (SD) stream, you will take ownership of the reliability, scalability, and availability of critical healthcare AI platforms. You will move beyond day-to-day ticket resolution to define the Support Strategy, focusing on Site Reliability Engineering (SRE) principles.
You will lead a team of engineers, guiding them through complex incident resolutions, orchestrating cloud automation, and bridging the gap between Data Engineering, ML Engineering, and Operations. You will serve as the primary escalation point and technical architect for support operations, ensuring high availability for multi-geography projects.
Role & Responsibilities-
Technical Leadership & Strategy
- Lead and mentor senior and junior support engineers; conduct code reviews, technical sessions, and manage 24/7 shift rotations.
- Implement SRE best practices by defining and tracking SLOs, SLIs, and Error Budgets.
- Act as Major Incident Manager and primary escalation point, leading war rooms, RCAs, and corrective actions.
Automation & Reliability Engineering
- Architect and enforce IaC standards using Terraform/CloudFormation to ensure reproducible, self-healing environments.
- Design and maintain monitoring, logging, and alerting systems for proactive issue detection.
- Ensure zero-downtime releases, automated rollbacks, and mature CI/CD pipelines.
Collaboration & Innovation
- Partner with Solution Architects and engineering teams to improve system supportability and maintainability.
- Introduce modern cloud-native tools to enhance automation and operational efficiency.
Technical Skills
Cloud & Infrastructure (AWS/GCP)
- Compute & Serverless: EC2/GCE, Lambda/Cloud Functions, autoscaling with custom metrics.
- Networking: VPCs, Transit Gateways, Load Balancers, DNS, VPN/Direct Connect.
- Security: IAM (least privilege), KMS, WAF, secure public endpoints.
- Storage: S3/GCS lifecycle policies, EBS/Persistent Disk optimization.
Software Engineering
- Strong development experience in Python (Flask/Django/FastAPI) or Java (Spring Boot).
- Proven ability in deep code debugging, performance tuning, and memory leak analysis.
- Hands-on experience with PRs, code reviews, and automated testing.
Microservices & Kubernetes
- Microservices using REST, gRPC, Kafka/SQS/PubSub with resiliency patterns.
- Distributed tracing and observability using OpenTelemetry.
- Kubernetes (EKS/GKE): cluster upgrades, ingress, autoscaling (HPA/VPA), security policies.
- Experience with Helm charts and Kubernetes Operators.
Automation, IaC & DevOps
- Terraform modules, remote state management, multi-environment setups.
- Ansible for configuration management and OS hardening.
- CI/CD with Jenkins, Gitflow/Trunk-based strategies.
- Artifact and container registry management (Docker, Artifactory, Nexus).
Databases & Caching
- PostgreSQL performance tuning, replication, and DR strategies.
- NoSQL databases (Cassandra/MongoDB) and caching layers (Redis/Memcached).
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Create your free OnJob profile to apply — we'll take you to Quantiphi's application after sign-up. · Posted 13 Jul 2026.
Support Lead at Quantiphi — questions answered
What does the Support Lead role at Quantiphi pay?
Quantiphi does not publish a salary on this Support Lead listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Support Lead role at Quantiphi based?
Quantiphi lists this Support Lead role in IN KL Trivandrum, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Quantiphi before you apply.
Is the Support Lead role at Quantiphi still open?
The Support Lead posting at Quantiphi was open at OnJob's last check of the employer's careers page, having been published on 13 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Support Lead role at Quantiphi?
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