Sr Analyst I Software Engineering - Smart/Life400 Developer

Job Description:

Responsibilities

• Act as a key support resource for BAU operations for the SMART400 and LIFE400 applications.
• Monitor and manage daily batch processing, ensuring timely execution and resolution of any batch failures or processing issues.
• Investigate and resolve application incidents, defects, and operational issues, coordinating with infrastructure and technical teams where required.
• Perform impact analysis and troubleshooting for application-related issues, including data discrepancies and process failures.
• Support production stability and availability of SMART400 and LIFE400 systems.
• Classify and manage incidents as bug, user error, configuration issue, or enhancement, and coordinate resolution accordingly.
• Provide L2/L3 level support for application issues, including log analysis, job monitoring, and system diagnostics.
• Coordinate with business users and technical teams to ensure timely resolution of BAU issues.
• Assist with minor enhancements, configuration changes, and operational improvements within the SMART400/LIFE400 environment.
• Maintain documentation related to operational procedures, incident resolutions, and support processes.

Professional Qualification / Experience

• Minimum 5 years of experience working with SMART400 and LIFE400 systems.
• Strong experience in BAU support and production environment management.
• Experience handling batch monitoring, batch failure analysis, and issue resolution.
• Good understanding of Life Insurance domain processes.
• Experience in incident management and troubleshooting in production environments.
• Knowledge of SQL queries and basic system diagnostics.
• Ability to work with multiple teams including business, infrastructure, and development teams.
• Familiarity with ITIL processes and support frameworks would be an advantage.

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