Sr. Quality Evaluator
Concentrix
Sr. Quality Evaluator at Concentrix is a full time role based in IND Hyderabad, India. It was published on 3 August 2026 and was open at last check.
| Role | Sr. Quality Evaluator |
|---|---|
| Company | Concentrix |
| Location | IND Hyderabad, India |
| Employment type | Full Time |
| Published | 3 August 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Skills required:
Cognitive & analytical – Strong logical reasoning, ability to break problems step by step, pattern recognition
RCA understanding – exposure to “5 why” technique, fishbone, six sigma concepts etc.
Policy interpretation - ability to understand guidelines & handle edge cases, consistency in judgement
Communication – Clear, structured explanation of decisions, ability to simplify the explanation of all the reasoning, attention to detail
YEARS OF EXPERIENCE:- 1 year of relevant experience/ 2+ yrs of overall experience
Key responsibilities:
Audit decisions made by both human reviewers and ML systems
Identify incorrect decisions and explain the root cause clearly
Distinguish between:
Policy gaps
Training gaps
Tool/system issues
Create structured RCA reports with clear reasoning
Identify recurring trends and patterns in errors
Support calibrations and align with Client-defined ground truth
Provide simple, actionable recommendations to improve quality
Ensure high accuracy and consistency across reviews
Education: Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 3 Aug 2026.
Sr. Quality Evaluator at Concentrix — questions answered
What does the Sr. Quality Evaluator role at Concentrix pay?
Concentrix does not publish a salary on this Sr. Quality Evaluator listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Sr. Quality Evaluator role at Concentrix based?
Concentrix lists this Sr. Quality Evaluator role in IND Hyderabad, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Sr. Quality Evaluator role at Concentrix still open?
The Sr. Quality Evaluator posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 3 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Sr. Quality Evaluator role at Concentrix?
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