Aggregator Operations Specialist

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technology Operations team within Marketing Cloud is looking for an Aggregator Operations Specialist to support the Messaging Operations team by providing tactical and technical expertise that helps support cross-functional initiatives across Product Engineering, Product Management, and Sourcing organizations. This role calls for a strong, proactive “customers win” mindset, capable of autonomously driving projects. Expertise in an operations focused outputs, who can thrive in a fast paced, collaborative environment, who thrive in working with the best technology teams in the world are encouraged to apply.

Responsibilities

• We partner with every messaging channel, to bring rapid growth, partnership, paired with a relentless focus on automation to everything we do.
• As part of this, strong previous experience with managing case queues, problem identification, process improvement, and impact measurement are all non-negotiables.
• Much of what we do, we do in the spirit of constant improvement, moving the needle each and every day.
• This includes developing frameworks and processes with Finance, Product Engineering, Sourcing and Product Management teams to operationalize key initiatives; Multi-Aggregator, Bring Your Own Aggregator.
• Operationalize monitoring and observability with deep understanding of Tableau and other internal metric dashboards.
• Manage a variety of highly prioritized projects and activities.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from top undergrad in Engineering, Business Management or other related field
• Upto 2 years of relevant Telco, Consulting or Software industry experience, with proven ability to build relationships with senior business and technology leaders, internally and the universal clients we serve
• Upto 2 years of experience implementing operations and cloud environments across both a global platform and top enterprise B2B client verticals.
• Upto 2 years of experience in a highly focused Multi-tasking environment across a variety of initiatives is key to this position
• Strong financial analysis and modeling skills; highly adept with reporting tools to includes Excel and GSheets
• High proficiency in Presentation software, i.e. Google Slides
• Strong analytical and problem-solving skills with a high degree of attention to detail;
• Ability to be a self-starter, and to identify, structure and drive projects proactively;
• Ability to articulate complex, highly technical issues in a simple, succinct way;

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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