Indirect Procurement Administrator

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

The Indirect Procurement Administrator supports the procurement function by ensuring accurate processing of procurement requests, maintaining vendor records, and issuing purchase orders in compliance with company policies. This role plays a critical part in enabling efficient purchasing operations, ensuring documentation integrity, and supporting internal stakeholders throughout the procure -to-pay lifecycle

Key Responsibilities

Review incoming procurement requests to ensure accuracy, completeness, and compliance with internal procurement policies.

Set up and maintain vendor profiles in the procurement system, ensuring all required documentation is complete, accurate , and up to date (e.g., contracts, tax forms, compliance documents).

Validate supporting documentation associated with procurement requests prior to approval and PO issuance.

Manage and issue Docusign signature requests within the procurement platform, tracking completion and resolving issues as needed.

Create, issue, and maintain Purchase Orders (POs) for approved procurement requests.

Serve as a point of contact for internal stakeholders regarding procurement request status, documentation requirements, and process questions.

Coordinate with vendors to resolve discrepancies related to vendor setup, documentation, or purchase orders.

Ensure procurement records are properly stored and auditable in accordance with company and regulatory requirements.

Support continuous improvement of procurement processes and controls.

Evaluate reports to follow up with vendors and stakeholders on any bottlenecks within the process.

Required Skills & Qualifications

Strong attention to detail and ability to identify errors or inconsistencies in documentation.

Experience with procurement, purchasing , or procure -to- pay processes.

Familiarity with vendor onboarding and master data management.

Experience using procurement platforms and e-signature tools (e.g., Docusign , ZIP ).

Ability to manage multiple requests and deadlines in a fast-paced environment.

Strong organizational and administrative skills .

Effective written and verbal communication skills. Preferred Qualifications

Experience supporting indirect procurement categories (e.g., IT, professional services, facilities, marketing).

Prior experience issuing purchase orders in ERP or procurement systems (e.g., NetSuite, ZIP ).

Understanding of basic procurement controls and audit requirements.

Working Relationships

Internal stakeholders across Finance, Legal, IT, and business functions (Marketing, Product, Engineering)

External vendors and service providers

Procurement and Accounts Payable teams

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here .

To learn more about all-things-Sprinklr, visit our candidate resource hub here .

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

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