Implementation Manager

We’re in the business of delivering awesome meals into everyone's home or office – fast.

We achieve this by building and running a superb website, suite of mobile apps, a complex logistical platform, a fleet of passionate drivers, and a global operation, all to help bring great food from the world's best-loved local restaurants to consumers with an unparalleled level of convenience. We don’t want people to have to suffer with bad takeaway delivered an age after they order.

About the team

This role sits within the Express Integrations Team. You will be helping the hospitality industry grow as a member of the Technology org that is responsible for building the best food delivery platform for our first-party restaurant and grocery partners.

About the role

You will be responsible for managing the integration efforts and relationships across multiple parties including restaurant & grocery partners, external technology providers and business stakeholders, to ensure clear visibility within each project and drive the project to successful completion.

This is a great opportunity to work with a diverse set of teams in a fast-changing environment and is integral to driving success as we grow. This is a hybrid role working 3 days a week fro our London office, and you will report into our Senior Technical Integrations Manager.

What you'll be doing

• Technical integration ownership: Manage the end-to-end API technical integration of partners, from integration through to test planning, UAT, and production go-live, working with engineering and product to troubleshoot and resolve issues along the way.
• Detailed planning: You will manage pre-kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with our key accounts.
• Management throughout the lifecycle of a project: responsibilities include, but are not limited to creating rollout plans specific to each project, establishing go-live criteria and defining the owners of each stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches.
• Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams are working toward the same goal and managing communication & changes as we roll out the product further. You’ll need to advocate for all stakeholders throughout the release cycle to ensure they have the support needed to succeed.
• Process optimisation: It’s essential that we learn from every launch, and get quicker and more streamlined every time. You’ll be responsible for identifying where we can improve, and making sure that we execute required changes across product and engineering, business, or POS teams.
• Analyse and aggregate feedback from our partners on our products and liaise with Product Management to assist in their prioritisation.

Requirements

• Understanding of API integrations
• 5 yrs relevant experience in Technical Integrations Management, Technical Programme Management or similar roles
• Technical understanding and ability to communicate with both technical and non-technical audience
• Ability to manage technical configuration of SaaS-like solutions
• Comfort troubleshooting technical issues using data tools
• Willingness to take responsibility, run multiple projects simultaneously, and drive them forward without close supervision
• Experience working with product and engineering teams
• Very good working knowledge of Jira, Confluence & Jira Service Management
• Excellent communication, organisation and project planning skills with emphasis on technology
• Demonstrated stakeholder management / relationship building skills
• Ability to hold each party responsible for their actions

You may have:

• Experience leveraging AI tooling as a means to improve your and the team’s productivity.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.