Operations Associate, TaxJar Support
Stripe
Operations Associate, TaxJar Support at Stripe is a full time role based in Mexico, Central Luzon, Philippines. It was published on 31 July 2026 and was open at last check.
| Role | Operations Associate, TaxJar Support |
|---|---|
| Company | Stripe |
| Location | Mexico, Central Luzon, Philippines |
| Employment type | Full Time |
| Published | 31 July 2026 |
| Status | Open at last check |
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth.
Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage their understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
Responsibilities
- Troubleshoot and solve external user issues
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
- Be a part of building a brand-new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- You have a user-first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbal
- You excel in analytical thinking and problem solving
- You enjoy learning about technical products and processes
- You are an organized self-starter with a passion for finding solutions to our users' challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross-team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
Preferred qualifications
- Prior experience or knowledge in user support
- Prior experience in troubleshooting
- Prior experience working on projects or process improvement initiatives
- Prior experience in customer service or internal or external user-facing operations
Create your free OnJob profile to apply — we'll take you to Stripe's application after sign-up. · Posted 31 Jul 2026.
Operations Associate, TaxJar Support at Stripe — questions answered
What does the Operations Associate, TaxJar Support role at Stripe pay?
Stripe does not publish a salary on this Operations Associate, TaxJar Support listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Operations Associate, TaxJar Support role at Stripe based?
Stripe lists this Operations Associate, TaxJar Support role in Mexico, Central Luzon, Philippines, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Stripe before you apply.
Is the Operations Associate, TaxJar Support role at Stripe still open?
The Operations Associate, TaxJar Support posting at Stripe was open at OnJob's last check of the employer's careers page, having been published on 31 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Operations Associate, TaxJar Support role at Stripe?
Apply to the Operations Associate, TaxJar Support at Stripe role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Stripe's own application page. Creating a profile is free and needs no card.
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