Growth Management - Senior Manager - Merchant

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview

We are looking for a high-ownership leader to drive growth, retention, and recurring revenue for the soundbox subscription business. The role requires managing the complete merchant subscription lifecycle, including acquisition quality, renewals, merchant engagement, churn reduction, and operational execution.

Key Responsibilities

• Subscription Growth: Drive merchant onboarding, ensure high-quality acquisition, improve activation-to-paid conversion, and expand the active merchant base.
• Retention & Renewals: Improve renewal rates, reduce churn, and build win-back strategies for inactive merchants.
• Merchant Lifecycle Management: Own the end-to-end journey, ensure active product usage, and coordinate service support to improve satisfaction.
• Revenue Ownership: Drive Monthly Recurring Revenue (MRR), improve collections efficiency, and monitor subscription funnel metrics.
• Team Management: Manage field sales and retention teams, monitor productivity, and drive performance reviews.
• Analytics & Governance: Analyze churn and activation trends, track performance dashboards, and identify fraud or activation risks.

Preferred Skills

• Strong analytical and problem-solving capabilities
• Hands-on experience with SQL, dashboards, reporting, and business analytics
• Expertise in building automated reporting frameworks and KPI monitoring systems
• Ability to convert large datasets into actionable business insights and growth opportunities
• Experience managing retention, renewals, collections, pricing, or revenue growth initiatives at scale
• Strong ownership mindset with a track record of driving measurable business outcomes

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology·
• Improve the average revenue per use by increasing the cross-sell opportunities·
• A solid 360 feedback from your peer teams on your support of their goals·
• Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!