Operations & Outsourcing Risk
Paytm
Operations & Outsourcing Risk at Paytm is a full time role based in Noida, Uttar Pradesh. It was published on 28 July 2026 and was open at last check.
| Role | Operations & Outsourcing Risk |
|---|---|
| Company | Paytm |
| Location | Noida, Uttar Pradesh |
| Employment type | Full Time |
| Published | 28 July 2026 |
| Status | Open at last check |
About the Role:
We are seeking an experienced Risk Management professional to lead and strengthen the organisation's Operational Risk and Outsourcing Risk Management framework.
The role will be responsible for identifying, assessing, monitoring, and mitigating operational and third-party risks across payment products, merchant acquiring, cross-border payments, and outsourced business operations. The incumbent will work closely with business, operations, compliance, technology, audit, and leadership teams to ensure adherence to regulatory requirements, network guidelines, and internal risk policies.
Key Responsibilities
Operational Risk Management:
Develop, implement, and enhance the Operational Risk Management (ORM) framework, including Risk and Control Self-Assessments (RCSAs), across the organisation.
Identify, assess, monitor, and mitigate operational risks arising from payment operations, merchant onboarding, transaction processing, and customer servicing.
Drive corrective action plans arising from RCSA findings and control gaps.
Monitor Key Risk Indicators (KRIs), operational losses, incidents, and control effectiveness.
Lead root cause analysis and remediation for operational risk events.
Own SOP and policy lifecycle management — including drafting, versioning, and periodic review — for all operational risk policies and procedures.
Outsourcing Risk Management:
Manage end-to-end outsourcing risk governance for third-party vendors involved in KYC verification, PAN validation, customer onboarding, payment processing, and other critical functions.
Maintain and operate a vendor categorisation framework (IT/Non-IT, critical/non-critical outsourcing) and ensure risk assessments are calibrated to vendor tier and exposure.
Ensure compliance with RBI Outsourcing Guidelines, PA Master Directions 2025, and all applicable regulatory requirements.
Conduct vendor due diligence, risk assessments, performance reviews, and periodic audits.
Monitor SLA adherence, control effectiveness, and vendor risk exposure across the vendor portfolio.
Coordinate with the Information Security function on vendor security assessments, infosec control reviews, and technology risk evaluations for outsourced arrangements.
Coordinate with internal and external auditors during outsourcing and regulatory audits.
Payments & Network Compliance:
Oversee risk controls related to merchant onboarding and merchant portfolio management.
Ensure compliance with card network rules, payment network requirements, and regulatory obligations under the PA Master Directions 2025.
Review and monitor Merchant Category Code (MCC) classification and associated risk controls.
Assess risks associated with cross-border payment operations and merchant activities.
Manage transaction monitoring, risk limits, thresholds, and exception management frameworks.
Governance & Program Management:
Drive enterprise-wide risk initiatives and strategic programs in collaboration with senior leadership and executive office teams.
Prepare risk dashboards, board reports, management updates, and regulatory submissions.
Partner with Compliance, Legal, Product, Technology, Operations, and Business teams to implement robust controls and governance mechanisms.
Lead regulatory inspections, internal audits, and external audits.
Desired Candidate Profile:
10+ years of experience in Operational Risk, Outsourcing Risk, Enterprise Risk, Audit, or Risk Governance.
Strong experience within Banks, Payment Aggregators, Payment Gateways, or Fintechs.
Deep understanding of RBI regulations including PA Master Directions 2025, outsourcing guidelines, payment ecosystem controls, and audit frameworks.
Experience managing risks related to KYC, merchant onboarding, PAN validation, and third-party service providers.
Strong knowledge of Merchant Category Codes (MCC), network compliance requirements, transaction risk controls, and cross-border payments.
Familiarity with SQL and/or Python for analytics and risk reporting (preferred).
Proven stakeholder management and program management experience, including engagement with senior leadership and executive office teams.
Excellent analytical, problem-solving, communication, and governance skills.
Create your free OnJob profile to apply — we'll take you to Paytm's application after sign-up. · Posted 28 Jul 2026.
Operations & Outsourcing Risk at Paytm — questions answered
What does the Operations & Outsourcing Risk role at Paytm pay?
Paytm does not publish a salary on this Operations & Outsourcing Risk listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Operations & Outsourcing Risk role at Paytm based?
Paytm lists this Operations & Outsourcing Risk role in Noida, Uttar Pradesh, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Paytm before you apply.
Is the Operations & Outsourcing Risk role at Paytm still open?
The Operations & Outsourcing Risk posting at Paytm was open at OnJob's last check of the employer's careers page, having been published on 28 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Operations & Outsourcing Risk role at Paytm?
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