Senior Manager, Site Reliability Engineering (Global)

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

Job Summary

We are looking for a visionary Senior Manager of Site Reliability Engineering to lead our global SRE organization across the US, India, and Israel. This isn't just a "keep the lights on" role; you will be the primary architect of our AIOps transformation at Palo Alto Networks. You will bridge the gap between infrastructure products and operational excellence, gathering complex requirements from product teams and translating them into automated, intelligent platform capabilities to ensure our systems are not just reliable, but self-healing.

Key Responsibilities

• Directly manage and scale a high-performing, multi-geographical SRE team (US, India, and Israel), fostering a culture of psychological safety, continuous learning, and "operational pride."
• Standardize SRE practices globally while respecting local nuances, ensuring 24/7 coverage models (Follow-the-Sun) are seamless and burnout-resistant.
• Manage the financial aspects of global headcount and cloud infrastructure spend.
• Drive the AIOps Roadmap: Transition the organization from reactive monitoring to proactive, AI-driven observability and incident remediation using machine learning to reduce Mean Time to Recovery (MTTR).
• Act as the lead consultant for infrastructure product teams to define what "reliability" looks like for next-gen AI services.
• Partner with the Platform Engineering team to build and internalize "Golden Paths" that bake in SLOs, error budgets, and automated canary analysis.
• Work hand-in-hand with InfoSec and Compliance to automate guardrails (Policy-as-Code) and ensure global data sovereignty requirements are met. Influence R&D leadership to prioritize non-functional requirements and technical debt reduction. Required Qualifications

Qualifications

Your Experience

• 10+ years in Infrastructure, SRE, or DevOps environments.
• 5+ years managing global teams of 15+ engineers across multiple time zones.
• Deep understanding of Kubernetes, Cloud Native ecosystems (AWS/GCP/Azure), and CI/CD pipelines.
• Proven track record of implementing ML-driven monitoring (e.g., anomaly detection, automated root cause analysis).
• Exceptional ability to translate "deep tech" into business value for C-suite stakeholders.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here .

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.