Analyst - Process Analytics - FCRM 5B

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

This role is responsible for supporting a wide range of financial crime and risk management activities across fraud detection, fraud investigations, credit risk, collections, skip tracing, disputes, chargebacks, account security, and related operational processes. The role involves protecting customers and financial institutions from financial losses through timely analysis, investigation, decision-making, and execution of operational controls while ensuring regulatory compliance and operational excellence.

Responsibilities:

• Perform operational activities related to fraud detection, fraud investigations, credit risk, collections, skip tracing, disputes, chargebacks, account security, and other financial crime and risk management functions.
• Review customer accounts, transactions, documentation, and supporting information to identify risks, validate requests, and determine appropriate actions.
• Analyze transaction patterns, account behavior, and operational data to detect suspicious activities, identify emerging risks, and support effective decision-making.
• Conduct investigations on suspected fraud, operational exceptions, disputes, credit-related activities, and other risk events in accordance with established policies and procedures.
• Perform account reviews, case assessments, document validation, and evidence gathering to support operational decisions and case resolution.
• Support collection, recovery, skip tracing, and account resolution activities through research, documentation, and case management.
• Research operational exceptions using multiple systems, databases, and internal tools to resolve cases accurately and within defined service levels.
• Accurately document investigation findings, case decisions, supporting evidence, and actions taken within designated systems.
• Escalate high-risk, complex, or suspicious cases to appropriate stakeholders in accordance with established procedures.
• Meet established productivity, quality, compliance, accuracy, and turnaround time standards while adhering to regulatory and client requirements.
• Maintain confidentiality of customer information and comply with applicable security, privacy, and risk management policies.
• Support process improvement initiatives, business continuity activities, testing, and additional operational responsibilities as assigned.

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

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Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.