Service Desk Specialist
Druva
Service Desk Specialist at Druva is a full time role based in Pune, Maharashtra, India. It was published on 8 June 2026 and was open at last check.
| Role | Service Desk Specialist |
|---|---|
| Company | Druva |
| Location | Pune, Maharashtra, India |
| Employment type | Full Time |
| Published | 8 June 2026 |
| Status | Open at last check |
About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.
Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.
Visit druva.com and follow us on LinkedIn, X and Facebook.
Desired Skills & Experience:
- 2- 10 years of Service Desk experience in a customer facing role.
- Excellent phone etiquette with outstanding written and verbal communication skills.
- Proficient with MS Office is added advantage.
- Experience with Software licensing process.
- Experience with Order-to-Cash process will be an added advantage.
- Exposure to AWS cloud/backup & storage technologies will be an added advantage.
- Ability to multi-task efficiently.
- Ability to adhere to well defined processes.
- Experience with finding output through running scripts from various databases will
- be an added advantage.
- Familiarity with tools like Salesforce & Google Workspace applications will be added
- Brief roles and responsibilities
- Generate & deliver appropriate product license to Druva prospects, channels &
- Troubleshoot & resolve customer issues related to licensing.
- Liaison with global Sales & Finance teams to resolve customer entitlement issues.
- Create POC server instances on AWS cloud by following documented processes.
- Participate in process design & improvement measures.
- Assist in the retention of support contracts by offering superior customer support
- Participate in customer experience improvement programs.
- Responsible for providing Service Desk coverage during assigned hours in a 24 X 5
- working environment.
- Identify gaps and suggesting improvements or possible solutions.
- Working on proactive support queries and should be spontaneous notifying
- customers within defined SLAs.
Shift Timing:
- Be flexible to Work in shifts 24X7X365
Job Location:
Druva Office, Pune
Create your free OnJob profile to apply — we'll take you to Druva's application after sign-up. · Posted 8 Jun 2026.
Service Desk Specialist at Druva — questions answered
What does the Service Desk Specialist role at Druva pay?
Druva does not publish a salary on this Service Desk Specialist listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Service Desk Specialist role at Druva based?
Druva lists this Service Desk Specialist role in Pune, Maharashtra, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Druva before you apply.
Is the Service Desk Specialist role at Druva still open?
The Service Desk Specialist posting at Druva was open at OnJob's last check of the employer's careers page, having been published on 8 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Service Desk Specialist role at Druva?
Apply to the Service Desk Specialist at Druva role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Druva's own application page. Creating a profile is free and needs no card.
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