Account Manager, EMEA
Customer.io
Account Manager, EMEA at Customer.io is a full time role based in Remote · Worldwide (remote). The listing states pay of $81k+. It was published on 24 July 2026 and was open at last check.
| Role | Account Manager, EMEA |
|---|---|
| Company | Customer.io |
| Location | Remote · Worldwide (remote) |
| Employment type | Full Time |
| Pay (as listed) | $81k+ |
| Published | 24 July 2026 |
| Status | Open at last check |
Headquarters: EMEA Remote
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.
This role is open to candidates based in the UK or Ireland only.
What we value
- Commercial ownership — you treat your book of business like it's yours, because it is
- Forecasting discipline and data-driven decision-making, not gut feel
- Multi-threaded relationships — you build trust across the org, not just with one champion
- Expansion through value, not feature gates or mechanical levers
- Close partnership with Customer Success — you see CS as a collaborator, not a handoff
What you'll do
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
- Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
- Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
- Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
- Partner closely with Customer Success on account health and with Sales on expansion deals
- Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
What we're looking for
- 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
- Experience managing $5m ARR, predominantly in the MM space
- Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
- A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
- Comfortable pulling usage data, tracking health scores, and building your own dashboards
- Strong communicator — clear and persuasive with both technical and non-technical stakeholders
- Based in the UK or Ireland
Compensation & Benefits
We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take-Home Assignment
- 1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
To apply: https://weworkremotely.com/remote-jobs/customer-io-account-manager-emea
Create your free OnJob profile to apply — we'll take you to Customer.io's application after sign-up. · Posted 24 Jul 2026.
Account Manager, EMEA at Customer.io — questions answered
What does the Account Manager, EMEA role at Customer.io pay?
The Account Manager, EMEA at Customer.io listing states pay of $81k+ for the Remote · Worldwide (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Account Manager, EMEA role at Customer.io remote?
Yes — Customer.io advertises this Account Manager, EMEA role as remote, tied to Remote · Worldwide, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Customer.io before you apply.
Is the Account Manager, EMEA role at Customer.io still open?
The Account Manager, EMEA posting at Customer.io was open at OnJob's last check of the employer's careers page, having been published on 24 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Account Manager, EMEA role at Customer.io?
Apply to the Account Manager, EMEA at Customer.io role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Customer.io's own application page. Creating a profile is free and needs no card.
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