AI Operations Lead
Hercules
AI Operations Lead at Hercules is a full time role based in Remote · United States (remote). The listing states pay of $100k–$250k. It was published on 5 August 2026 and was open at last check.
| Role | AI Operations Lead |
|---|---|
| Company | Hercules |
| Location | Remote · United States (remote) |
| Employment type | Full Time |
| Pay (as listed) | $100k–$250k |
| Published | 5 August 2026 |
| Status | Open at last check |
About Hercules
Hercules (hercules.app) is an AI app builder — like Lovable, Replit, or Base44. We have 300k+ users and receive ~250 support tickets a day, and that number is growing fast.
About the role
We're looking for a technical support and operations lead to run our support team. You'll own the customer support experience end to end, and build the AI automations that let a small team handle a huge and growing ticket volume.
What you'll do
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Manage engineers to resolve tier 3 tickets
- Maintain our knowledge bases
- Build and maintain AI automations to automatically resolve tickets at 10x scale
- Build and maintain AI automations that summarize voice of customer and product feedback for the whole company
What we're looking for
- Excellent communication (we have a very high bar)
- Able to close ~150 tickets per day (with heavy AI help)
- Prior experience in a customer support role
- Experience building and maintaining knowledge bases and SOPs
- Extensive Stripe experience (refunds, chargebacks, credit notes)
- Experience building AI automations
- Experience managing a support team
- Able to work one weekend a month
Nice to have
- Some coding experience (or vibe coding)
- Very fast typist (or uses an AI dictation tool like Wispr Flow)
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are choices that we as a company uniquely prioritize, and so can be learned on the job. However, we do specifically filter for these principles in our hiring process:
- We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
- We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
- We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Is Hercules in-office or remote?
Hercules' founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
- Healthcare, vision, and dental
- Use whatever AI productivity tools you'd like
- Take what you need vacation policy
- Daily lunches, dinners, and snacks in the office
- We guarantee you will do the best work of your career here
What's the compensation?
$100k-$250k + equity (depends on seniority, experience, and location)
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Hercules's application after sign-up. · Posted 5 Aug 2026.
AI Operations Lead at Hercules — questions answered
What does the AI Operations Lead role at Hercules pay?
The AI Operations Lead at Hercules listing states pay of $100k–$250k for the Remote · United States (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the AI Operations Lead role at Hercules remote?
Yes — Hercules advertises this AI Operations Lead role as remote, tied to Remote · United States, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Hercules before you apply.
Is the AI Operations Lead role at Hercules still open?
The AI Operations Lead posting at Hercules was open at OnJob's last check of the employer's careers page, having been published on 5 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the AI Operations Lead role at Hercules?
Apply to the AI Operations Lead at Hercules role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Hercules's own application page. Creating a profile is free and needs no card.
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