Field Account Manager

Field Account Manager – Marketing/Virtual MA,OH, IL, FL

The Role

As a Field Account Manager, you will be the face of Solera/AutoPoint, acting as a trusted partner to dealership and ownership teams. Your primary responsibility is to strengthen relationships with existing clients, optimize operational efficiencies, particularly in Fixed Operations Marketing—and drive customer satisfaction and revenue growth.

This role involves managing client relationships throughout the customer lifecycle, from onboarding to account expansion. You will oversee account maintenance, product integration, and strategic revenue initiatives. Ultimately, your success will be measured by your ability to cultivate long-term client advocacy and contribute to the expansion of Solera's Marketing portfolio.

What You’ll Do

• Assess client performance using reports and direct observation, identifying opportunities to improve dealership fixed operations.
• Maintain proactive, high-level communication with key stakeholders, including Service/Fixed Ops Directors, Dealer Principals, General Managers, and corporate executives.
• Develop and sustain strong business relationships at both the dealership and corporate levels.
• Promote a culture of continuous improvement in dealership operational processes.
• Educate clients on AutoPoint products, demonstrating their value within dealership operations.
• Analyze and interpret key performance metrics (KPIs) that influence dealership and group business strategies.
• Align AutoPoint’s value proposition with the business objectives of dealerships and ownership groups.
• Conduct regular reviews of marketing product performance with assigned accounts.
• Managing and optimizing paid digital marketing campaigns, including pay-per-click (PPC) advertising, display ads, and social media advertising.
• Recommend strategic marketing program adjustments to enhance client success.
• Share Solera/AutoPoint industry insights to help clients stay competitive.
• Possess a broad understanding of Solera's non-marketing solutions to facilitate client discussions.

Account Retention & Growth

• Manage customer retention, product adoption, and account growth within assigned territories.
• Address and resolve customer issues, ensuring a positive client experience.
• Oversee the enrollment and review process for retention programs and customized marketing campaigns.
• Gather, prioritize, and communicate customer enhancement requests internally.
• Maintain up-to-date customer records in Salesforce.com, ensuring accurate tracking of interactions.
• Organize and submit internal documentation, including:
• Meeting reports
• Dealer and corporate performance goals
• Achieved objectives
• Future engagement plans
• Market research insights
• Provide constructive feedback to continuously improve service delivery.

What You’ll Bring

• Deep knowledge of sales processes, including account planning and key selling techniques.
• Strong ability to build relationships with key internal and external decision-makers.
• Proficiency in identifying and resolving customer pain points, objections, and business needs.
• Excellent presentation skills, with the ability to clearly communicate value-driven solutions.
• Proven experience in developing strategic business development plans and action-oriented growth strategies.
• Knowledge of Digital Marketing include marketing concepts, tools and techniques, channels such as SEO, SEM, social media, email marketing, content marketing and analytics.
• Ability to analyze performance data and adjust strategies for optimal results.
• Strong public speaking and training facilitation skills.
• Highly developed listening and problem-solving abilities.
• Exceptional multitasking, organizational, and project management skills, ensuring deadlines are met.
• Self-motivated with the ability to work independently in a fast-paced environment.
• Effective team player who thrives in collaborative and dynamic work settings.
• Proficiency in Salesforce.com, Microsoft Word, PowerPoint, Excel, and other business software.

Other Requirements

• Willingness and ability to travel up to 50% of the time.
• Automotive marketing experience required, with a preference for expertise in Fixed Operations Marketing.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

Originally posted on Himalayas