Founding Operations & Customer Success Lead
Clera
Founding Operations & Customer Success Lead at Clera is a full time role based in Remote. The listing states pay of €70k+. Listed skills: Engineering. It was published on 7 August 2026 and was open at last check.
| Role | Founding Operations & Customer Success Lead |
|---|---|
| Company | Clera |
| Location | Remote |
| Employment type | Full Time |
| Pay (as listed) | €70k+ |
| Skills listed | Engineering |
| Published | 7 August 2026 |
| Status | Open at last check |
About the Role
This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews.
This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up.
What You'll Do
- Own onboarding for new B2B clients, ensuring a smooth, high-quality experience from day one
- Manage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contact
- Identify expansion and upsell opportunities within the existing client base
- Build and improve repeatable processes for customer success, onboarding, and operational workflows
- Work hand-in-hand with the founders on product feedback loops, process improvements, and strategic client initiatives
- Track key customer health metrics and proactively address churn risks
- Contribute to internal tooling and documentation to support the team as it scales
What We're Looking For
Required:
- Strong ownership mindset — you take initiative, operate autonomously, and follow through
- Comfortable working in an early-stage, fast-moving environment with direct founder collaboration
- Excellent communicator with the ability to build trust with B2B clients
- Eligible to work in Germany without visa sponsorship
- Able to work on-site in Munich or Hamburg (remote work is not available for this role)
Nice to have:
- 0–5 years of experience in customer success, operations, consulting, or a similar client-facing role
- Background at a consulting firm (e.g. strategy, management, or tech consulting) or a B2B SaaS company
- Familiarity with AI, content marketing, or SEO/AEO landscapes
- Experience building or improving operational processes from scratch
Compensation & Benefits
- Base salary: €70,000 per year
- Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience
- Direct exposure to founders and meaningful strategic input from day one
- High-growth trajectory with opportunity to build and lead a team over time
Location
- On-site role — based in Munich or Hamburg, Germany
- Remote work is not available for this position
- Visa sponsorship is not available — applicants must have the existing right to work in Germany
Create your free OnJob profile to apply — we'll take you to Clera's application after sign-up. · Posted 7 Aug 2026.
Founding Operations & Customer Success Lead at Clera — questions answered
What does the Founding Operations & Customer Success Lead role at Clera pay?
The Founding Operations & Customer Success Lead at Clera listing states pay of €70k+ for the Remote position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Founding Operations & Customer Success Lead role at Clera based?
Clera lists this Founding Operations & Customer Success Lead role in Remote, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Clera before you apply.
What skills does the Founding Operations & Customer Success Lead role at Clera require?
The Founding Operations & Customer Success Lead at Clera listing names Engineering. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Founding Operations & Customer Success Lead role at Clera still open?
The Founding Operations & Customer Success Lead posting at Clera was open at OnJob's last check of the employer's careers page, having been published on 7 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Founding Operations & Customer Success Lead role at Clera?
Apply to the Founding Operations & Customer Success Lead at Clera role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Clera's own application page. Creating a profile is free and needs no card.
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