Procurement Manager

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Smarsh is seeking a Procurement Manager to lead and manage the procurement team, driving daily execution while helping translate strategic direction into action. This role will manage a team spanning vendor procurement, systems/vendor analysis, and strategic sourcing, and will own two related but distinct work streams: procurement process execution and vendor management, including a new vendor review process built in partnership with InfoSec and Legal. This is a people-management and execution-focused role that drives the direction into daily team operations and results, helping move Smarsh toward a more mature, enterprise-grade procurement process.

What will you do?

Team & Process Leadership:

• Directly manage and develop the procurement team, including workload distribution, coaching, and performance management
• Translate the procurement strategy and direction set by leadership into concrete team priorities, processes, and daily execution
• Own current-state PO and procurement workflow execution across Jira and NetSuite
• Evaluate and help define the next direction for procurement tooling — including a potential Jira-to-NetSuite integration, a NetSuite upgrade to natively support procurement, or the adoption of third-party procurement tooling.
• Drive process documentation and continuous improvement across procurement workflows (e.g. PO fast-track procedures, vendor bill/PO best practices)
• Serve as an escalation point for day-to-day procurement issues, removing blockers for the team
• Report on team performance, procurement metrics, and process health to leadership

Vendor Management (separated from core procurement process) :

• Own vendor management as a distinct function from procurement process execution, with dedicated ownership of vendor relationships, risk, and lifecycle
• Build and formalize a vendor review process covering onboarding, ongoing risk assessment, and offboarding
• Build and define partnerships with InfoSec and Legal to establish multi-lane, requirements-based review paths depending on purchase type (e.g. software vs. services vs. hardware) and vendor status (new vs. existing/renewal)
• Define escalation and review criteria that scale review rigor to risk (e.g. data access, spend threshold, contract type) rather than applying a single process to every vendor
• Support Smarsh's broader move toward a more mature, enterprise-grade procurement process by ensuring vendor governance keeps pace with sourcing and tooling changes

What will you bring?

• 5+ years of experience in procurement, sourcing, or vendor management, with 2+ years in a people management role
• Demonstrated experience building or maturing a vendor review/risk process, ideally in partnership with InfoSec and/or Legal
• Experience driving process improvement and documentation in a procurement or operations function
• Strong ability to translate high-level strategic direction into team execution
• Excellent communication and stakeholder management skills across Finance, IT, InfoSec, Legal, and vendor-facing functions.
• Experience leading or contributing to a procurement systems evaluation or migration (e.g. build vs. buy, tooling RFP) is preferred.
• Background in IT/technology vendor procurement specifically is preferred.
• Experience designing risk-tiered or multi-lane vendor review frameworks is preferred.
• Experience supporting compliance or audit needs tied to procurement (e.g. SOC 2, vendor risk)is preferred.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Originally posted on Himalayas