Real Time Analyst
Transcom
Real Time Analyst at Transcom is a full time role based in Remote · Worldwide (remote). It was published on 30 July 2026 and was open at last check.
| Role | Real Time Analyst |
|---|---|
| Company | Transcom |
| Location | Remote · Worldwide (remote) |
| Employment type | Full Time |
| Published | 30 July 2026 |
| Status | Open at last check |
General Information
Location
Work at Home
Job ID
12328
Job Category
Operations
Language Requirement
Italian
Description & requirements
Description
At Transcom, we offer more than just a job: we create career paths where people can grow and thrive. Now there's an exciting internal opportunity for a talented Real Time Analyst! If you're already familiar with our operations and are a whiz with data, thrive in a fast-paced environment, and are looking to make an even bigger impact on our performance, this could be the perfect next step for you career within our team. Grow in Transcom as a Real Time Analyst!
As a RTA you willmanage the real-time aspect of the business in terms of staffing, reporting, escalation and outage management within the work week, generating real-time alerts to Business Manager and managing KPIs to ensure the efficiency of the assigned routes.This position is responsible to make sure that the campaign’s KPIs are met and provide analysis if not, and supporting the improvement in services through the short term planning and schedule maintenance.
In this role you will:
- Ensure KPIs are met through analysis and collaboration.
- Monitor agent activity and adherence in real-time, escalating deviations.
- Generate staffing and performance reports.
- Analyze reports to provide actionable insights and raise critical issues.
- Create post-mortem analyses for underperforming campaigns.
- Support optimal staffing levels (including overtime/staff downs where applicable).
- Process schedule-related requests (swaps, skill changes).
- Liaise with operations, IT, and client for issue resolution.
- Provide feedback for process improvement.
- Support the implementation of performance improvement initiatives.
- Training & Growth: We support internal development and encourage international career paths.
- Collaborative Culture: You will work in an environment that recognizes the value of every employee's contribution.
- Work-Life Balance: We offer flexibility and support the well-being of our employees.
What we are looking for
- Data and results driven mindset
- Excellent knowledge of Microsoft Office and Google suite programs.
- Language skills: essential English C1 and Italian B2.
- Problem-solving skills.
- Organizational and team management skills.
- Focus on quality.
- Interpersonal and communication skills.
- Adaptability and Flexibility
- Teamwork
What's life in Transcom:
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
- < Back
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Transcom's application after sign-up. · Posted 30 Jul 2026.
Real Time Analyst at Transcom — questions answered
What does the Real Time Analyst role at Transcom pay?
Transcom does not publish a salary on this Real Time Analyst listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Real Time Analyst role at Transcom remote?
Yes — Transcom advertises this Real Time Analyst role as remote, tied to Remote · Worldwide, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Transcom before you apply.
Is the Real Time Analyst role at Transcom still open?
The Real Time Analyst posting at Transcom was open at OnJob's last check of the employer's careers page, having been published on 30 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Real Time Analyst role at Transcom?
Apply to the Real Time Analyst at Transcom role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Transcom's own application page. Creating a profile is free and needs no card.
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