Remote Bilingual Customer Service TX
Qualfon
Remote Bilingual Customer Service TX at Qualfon is a full time role based in Remote · United States (remote). The listing states pay of $25k+. It was published on 7 August 2026 and was open at last check.
| Role | Remote Bilingual Customer Service TX |
|---|---|
| Company | Qualfon |
| Location | Remote · United States (remote) |
| Employment type | Full Time |
| Pay (as listed) | $25k+ |
| Published | 7 August 2026 |
| Status | Open at last check |
Overview
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Responsibilities
Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home in Texas.
What you will be doing
- Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.
- Forwarding specific inquiries as directed for priority resolution
- Documenting each encounter/resolution in the computer tracking system
- Strong capacity to retain information
- Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Qualifications
What skills you will need
- One-year previous call center
- Strong communication skills in both English and Spanish, both verbal and written.
- Ability to attend 100% classroom training program
- Passion to meet or exceed performance goals
- Working in a time-sensitive environment
- Computer savvy and can resolve minor technical issues with minimal assistance
Work at Home Requirement:
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
- Operation system – Windows 11
- The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better
- 2nd computer monitor required.
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
- Wired provider- No mobile broadband connections allowed
- Upload speed of 25 Mbps; Download sped of 50 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Qualfon's application after sign-up. · Posted 7 Aug 2026.
Remote Bilingual Customer Service TX at Qualfon — questions answered
What does the Remote Bilingual Customer Service TX role at Qualfon pay?
The Remote Bilingual Customer Service TX at Qualfon listing states pay of $25k+ for the Remote · United States (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Remote Bilingual Customer Service TX role at Qualfon remote?
Yes — Qualfon advertises this Remote Bilingual Customer Service TX role as remote, tied to Remote · United States, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Qualfon before you apply.
Is the Remote Bilingual Customer Service TX role at Qualfon still open?
The Remote Bilingual Customer Service TX posting at Qualfon was open at OnJob's last check of the employer's careers page, having been published on 7 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Remote Bilingual Customer Service TX role at Qualfon?
Apply to the Remote Bilingual Customer Service TX at Qualfon role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Qualfon's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
