Vice President, Business Development (Retail & E-commerce)

Overview

The VP, Business Development is responsible for driving new-logo revenue growth by identifying, pursuing, and closing new BPO/CX partnerships within Retail and E-commerce companies. This role owns the full sales cycle — from prospecting and pipeline generation through solutioning, proposal development, and contract close. This role serves as the primary driver of Qualfon's growth strategy within the Retail and E-commerce vertical. The VP partners closely with Solutions, Delivery, Marketing, Finance, and Executive Leadership to build compelling, compliant, and commercially sound offers that win new business and position Qualfon as the best CX partner of choice.

Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k.Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company’s current paid time off policies and in accordance with applicable state law. Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company’s sole discretion.

Compensation: this position will be paid on a salaried basis with a pay range between $150,000 and $175,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee’s portion of benefits premiums and/or 401(k) contributions.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Responsibilities

New Business Development & Pipeline Generation

• Own new-logo revenue targets within the Retail and E-commerce vertical
• Build and manage a robust pipeline of qualified prospects through outbound prospecting, industry networking, referrals, market research and leveraging Lead Generation resources
• Identify target accounts across CX, Tech and Sales with BPO/CX outsourcing needs
• Represent Qualfon at industry conferences, trade shows, and networking events (e.g., CCW, Retail and E-commerce industry summits) to build market presence and generate leads
• Develop and execute account-based sales strategies for high-priority prospects

Deal Strategy & Closing

• Lead the full sales cycle from initial outreach through contract signature
• Partner with Solutions and Delivery teams to shape compelling, differentiated proposals and pricing models
• Lead and respond to RFPs/RFIs for net-new Retail and E-commerce opportunities
• Negotiate commercial terms, pricing structures, and contract frameworks in partnership with Finance and Legal
• Build multi-year growth narratives and business cases that resonate with C-suite Retail and E-commerce buyers

Executive Relationship Building

• Build and maintain executive-level relationships with prospective client stakeholders (C-suite, VP-level decision makers)
• Act as a trusted advisor by understanding prospects' business goals, environment and operational pain points
• Position Qualfon's value proposition around governance, compliance, operational excellence, and "human + AI" enablement
• Lead strategic discovery sessions and executive-level pitch presentations

Cross-Functional Leadership

• Act as the internal "quarterback" for new deal pursuits, aligning stakeholders across:
• Solutions & Pricing
• Delivery & Operations
• Technology & Automation
• Finance & Legal
• Marketing
• Drive urgency and accountability across internal teams to meet client timelines and win deadlines
• Partner with Account Management to ensure smooth handoff and onboarding of newly won accounts

Industry & Domain Expertise

• Maintain deep expertise in BPO sales for the Retail and E-commerce industry and trends
• Bring forward innovative, differentiated solutions including AI-enabled CX, automation, and digital transformation offerings
• Stay ahead of competitive landscape and market shifts to inform sales strategy and positioning

Qualifications

• 10+ years of experience in BPO, CX, or managed services sales, with a strong track record in new business development and goal achievement
• Proven success selling into Retail and E-commerce organizations
• Demonstrated ability to consistently meet or exceed new-logo revenue and pipeline targets
• Executive-level communication, negotiation, and stakeholder management skills
• Strong commercial and financial acumen, including deal structuring and pricing strategy
• Experience selling into regulated, compliance-driven environments
• Familiarity with contact center operations, digital channels, and back-office services
• Experience working with global delivery models
• Exposure to AI, automation, analytics, or digital transformation solutions as sales differentiators

Key Competencies

• Consultative, solution-based selling
• Hunter mentality with strong prospecting discipline
• Relationship-driven executive presence
• Data-driven pipeline and forecast management
• Financial and commercial discipline
• Strong execution, urgency, and follow-through
• Ability to operate in fast-paced, competitive sales environments

Success Measures

• New-logo revenue and bookings against quota
• Pipeline growth and conversion rates
• Win rate on RFPs/competitive pursuits
• Sales cycle velocity
• Contract value and margin quality of closed deals
• Quality and strength of executive relationships built during pursuit

Originally posted on Himalayas