Business Complaints Officer
Wise
Business Complaints Officer at Wise is a full time role based in Remote · São Paulo, São Paulo, , Brazil (remote). It was published on 20 July 2026 and was open at last check.
| Role | Business Complaints Officer |
|---|---|
| Company | Wise |
| Location | Remote · São Paulo, São Paulo, , Brazil (remote) |
| Employment type | Full Time |
| Published | 20 July 2026 |
| Status | Open at last check |
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
The main role of a Complaints Officer is investigating customer complaints and providing the customers with a final response in a timely manner.
As a Complaints Officer you will ensure that customers receive the fairest possible outcomes to their complaints in the necessary timeframe. The role requires understanding of our regulatory obligations and different jurisdictions when it comes to complaints handling, and working efficiently while handling multiple complaints at once. While working with these complex complaints the Officer will work closely with stakeholders, all servicing teams and their team leads.
The Complaints Officer has a great overview of the customer experience and is able to provide valuable feedback to our internal teams. This is a crucial part of the daily duties that helps Wise improve our product and our internal processes.
The complaints team exists to ensure we treat customers fairly and protect the company from regulatory, financial and reputational risk. We right wrongs through fairness, accountability and transparency.
You must have:
- Excellent written and verbal English skills
- Ability to work independently, prioritise tasks, and make decisions in problem-solving scenarios. Proficient with Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides), Office suite (Word, Excel), and Confluence
- Reliable, adaptable, and committed to team goals
- Strong attention to detail and well-organised
- Effective communication skill and ability to express oneself clearly
- Problem-Solving: Proactively identifies and addresses challenges promptly, utilizing critical thinking to overcome obstacles
- Ownership: Takes full responsibility for assigned tasks, continuously drives performance improvement, and maintains up-to-date product knowledge
- Collaboration: Actively participates in team discussions, offers constructive feedback, and works collaboratively to ensure team goals are met by sharing knowledge and resources
- Data-Driven: Demonstrates an understanding of data to measure impact, analyze performance metrics, and support decisions with relevant data
- Customer-Focused: Prioritizes customer satisfaction, actively listens to feedback, and advocates for customer needs within the organization
Nice to have:
- Background in AML, Fraud, Chargebacks, Partner RFI, and/or Sanctions or Quality Assurance
- Good depth of knowledge in AML, CTF guidelines, and procedures
*Please note, only resumes provided in English will be considered*
Our Benefits:
🚀 RSU’s in a rapidly growing company
💻 Flexible working model
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
🏝️ A paid 6-week sabbatical leave after four years
🚌 Transportation vouchers
🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Create your free OnJob profile to apply — we'll take you to Wise's application after sign-up. · Posted 20 Jul 2026.
Business Complaints Officer at Wise — questions answered
What does the Business Complaints Officer role at Wise pay?
Wise does not publish a salary on this Business Complaints Officer listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Business Complaints Officer role at Wise remote?
Yes — Wise advertises this Business Complaints Officer role as remote, tied to Remote · São Paulo, São Paulo, , Brazil, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Wise before you apply.
Is the Business Complaints Officer role at Wise still open?
The Business Complaints Officer posting at Wise was open at OnJob's last check of the employer's careers page, having been published on 20 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Business Complaints Officer role at Wise?
Apply to the Business Complaints Officer at Wise role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Wise's own application page. Creating a profile is free and needs no card.
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