Senior Sales Tools and Process Manager

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord is looking for a Senior Manager, Sales Tools & Process to own the systems, workflows, and automation that power how Discord B2B sells and scales across business units. Reporting to the Sr. Director of Revenue Operations, you will be the single-threaded owner of Salesforce platform management, end-to-end sales process design, and AI-driven operational enhancements. This is a high-visibility IC role for someone who thrives at the intersection of systems thinking, process engineering, and hands-on technical execution.

What You'll Be Doing

• Own the Salesforce business requirements roadmap, translating revenue team needs into platform capabilities; execute light configuration and dev work (flows, validation rules, custom objects, dashboards) to unblock teams
• Serve as the primary RevOps interface to Engineering and IT for Salesforce development, managing prioritization, sprint intake, and release coordination
• Define data governance standards including pipeline hygiene, field definitions, and object architecture across all revenue pillars
• Design and operationalize the end-to-end sales process: from pitch and proposal through pricing, legal review, deal execution, and post-sale handoff across all revenue lines
• Create process documentation, playbooks, and guardrails that standardize how deals move through the funnel; identify and eliminate bottlenecks by mapping workflows and benchmarking cycle times
• Define and drive the AI and automation roadmap for Discord B2B, identifying high-impact opportunities across the full revenue lifecycle and deploying solutions that reduce manual effort, accelerate decision-making, and unlock new operational capabilities for every team in the organization
• Serve as the central evaluator of all new tools, platforms, and vendor solutions for Discord B2B, owning the end-to-end process from discovery and pilot through procurement, rollout, and adoption measurement to ensure every investment drives measurable gains in seller productivity and operational efficiency.
• Partner cross-functionally with Sales, BD, Product, PMM, Legal, Finance, Accounting, Business Systems, and Engineering

What you should have

• 8+ years in Revenue Operations, Sales Operations, or Business Operations with experience owning sales tools and process at scale
• Deep Salesforce expertise including hands-on configuration, flows, custom objects, and reporting; Admin certification preferred
• Proven track record designing end-to-end sales processes across complex, multi-product organizations
• Demonstrated experience deploying AI and automation solutions in a revenue operations or GTM context
• Strong technical fluency across APIs, data pipelines, and integration architectures; high agency and comfort building structure where none exists
• Experience in advertising, gaming, subscription/consumer revenue, or platform businesses is a strong plus

The US base salary range for this full-time position is $232,000 to $261,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

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