Head of Support
Recruitment Room →Head of Support at Recruitment Room is a full time role based in San Francisco, California-3924, United States-231. The listing states pay of $250,000+ and asks for 6–10 yrs of experience. Listed skills: customer support, support operations, technical support and saas. It was published on 7 August 2026 and was open at last check.
| Role | Head of Support |
|---|---|
| Company | Recruitment Room |
| Location | San Francisco, California-3924, United States-231 |
| Employment type | Full Time |
| Pay (as listed) | $250,000+ |
| Experience asked | 6–10 yrs |
| Skills listed | customer support, support operations, technical support and saas |
| Published | 7 August 2026 |
| Status | Open at last check |
Head of Support
Job Type: Full-Time
Location: Onsite – San Francisco, CA
Compensation: $180K – $250K + Equity
Role Overview
This is a founding leadership role for the Support function. You will join an initial team of three and scale it into a world-class operation of 8–10 people by the end of the year. This is a player-coach position: you’ll be directly involved in key accounts and escalations while also building the systems, processes, and team that will define how hospitals are supported for years to come.
Must-Have Qualifications
- Customer support experience — 6–10+ years in Customer Support, Support Operations, or Technical Support within high-growth SaaS or startup environments.
- Scaling expertise — Experience scaling support functions at high-growth startups; clear understanding of what “good” looks like.
- Leadership skills — Ability to own and lead a function even when the team is small and structure is still forming.
- Technical capability — Comfortable with APIs, data integrations, SQL, and troubleshooting complex technical issues.
- Player-coach mindset — Willingness to handle escalations directly while building the team.
- Onsite collaboration — Excited to work onsite in San Francisco; this is not a remote role.
- Ownership mentality — Thrives in ambiguity, moves fast, and defaults to ownership.
About the Role
You will work directly with founders and partner closely with Product, Engineering, and Customer Success to ensure hospitals can successfully run their most critical workflows. This role requires strong judgment, technical depth, and the ability to balance immediate escalations with long-term organizational scaling.
Key Responsibilities
Lead and Build the Support Team
- Team growth — Hire, onboard, and develop support specialists.
- Culture building — Define the quality bar, operating cadence, and team culture.
- Scaling — Grow the team from 3 to 8–10 by year-end while maintaining high standards of customer experience.
Own the Customer Support Experience
- Escalation management — Personally manage complex escalations and high-stakes accounts.
- Workflow assurance — Ensure hospitals can successfully operate critical staffing workflows at all times.
- Responsiveness — Be available across email, SMS, video, and in-person channels when needed.
Build Systems and Processes
- Support tooling — Implement ticketing workflows, SLAs, and escalation paths.
- Knowledge base — Create scalable documentation and knowledge infrastructure.
- Operating cadence — Build proactive systems that prevent issues before they arise.
Partner Cross-Functionally
- Engineering collaboration — Reproduce bugs, surface patterns, and accelerate fixes.
- Customer Success alignment — Ensure continuity across the customer journey.
- Product feedback — Provide insights to influence roadmap priorities.
About the Organization
A healthcare technology company building the operating system for hospital operations, starting with staffing and scheduling optimization. Current hospital workflows often rely on paper, spreadsheets, or large manual teams. This platform transforms those processes into autonomous systems, saving thousands of hours and reducing labor costs significantly. Within months of launch, the organization has achieved rapid revenue growth and is backed by leading investors. The team is composed of ambitious builders with strong technical and product backgrounds.
Create a free OnJob profile to apply and see your AI match score before you apply. · Posted 7 Aug 2026.
Head of Support at Recruitment Room — questions answered
What does the Head of Support role at Recruitment Room pay?
The Head of Support at Recruitment Room listing states pay of $250,000+ for the San Francisco, California-3924, United States-231 position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles, and the same listing asks for 6–10 yrs of experience.
Where is the Head of Support role at Recruitment Room based?
Recruitment Room lists this Head of Support role in San Francisco, California-3924, United States-231, advertised as full time work at that location and asking for 6–10 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Recruitment Room before you apply.
What skills does the Head of Support role at Recruitment Room require?
The Head of Support at Recruitment Room listing names customer support, support operations, technical support and saas. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the Head of Support role at Recruitment Room?
Recruitment Room asks for 6–10 yrs of experience on this Head of Support posting, alongside customer support, support operations and technical support. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Head of Support role at Recruitment Room still open?
The Head of Support posting at Recruitment Room was open at OnJob's last check of the employer's careers page, having been published on 7 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Head of Support role at Recruitment Room?
Apply to the Head of Support at Recruitment Room role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile. Creating a profile is free and needs no card.
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