Senior Software Engineer, Agents
Decagon
Senior Software Engineer, Agents at Decagon is a full time role based in San Francisco, CA, United States. The listing states pay of $200k–$400k. It was published on 1 April 2026 and was open at last check.
| Role | Senior Software Engineer, Agents |
|---|---|
| Company | Decagon |
| Location | San Francisco, CA, United States |
| Employment type | Full Time |
| Pay (as listed) | $200k–$400k |
| Published | 1 April 2026 |
| Status | Open at last check |
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
- Have 5+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
- Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Create your free OnJob profile to apply — we'll take you to Decagon's application after sign-up. · Posted 1 Apr 2026.
Senior Software Engineer, Agents at Decagon — questions answered
What does the Senior Software Engineer, Agents role at Decagon pay?
The Senior Software Engineer, Agents at Decagon listing states pay of $200k–$400k for the San Francisco, CA, United States position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Senior Software Engineer, Agents role at Decagon based?
Decagon lists this Senior Software Engineer, Agents role in San Francisco, CA, United States, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Decagon before you apply.
Is the Senior Software Engineer, Agents role at Decagon still open?
The Senior Software Engineer, Agents posting at Decagon was open at OnJob's last check of the employer's careers page, having been published on 1 April 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Senior Software Engineer, Agents role at Decagon?
Apply to the Senior Software Engineer, Agents at Decagon role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Decagon's own application page. Creating a profile is free and needs no card.
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