Specialist 3, Customer Operations
Western Digital
Specialist 3, Customer Operations at Western Digital is a full time role based in Shanghai, Shanghai, Shanghai, Shanghai, China. It was published on 21 July 2026 and was open at last check.
| Role | Specialist 3, Customer Operations |
|---|---|
| Company | Western Digital |
| Location | Shanghai, Shanghai, Shanghai, Shanghai, China |
| Employment type | Full Time |
| Published | 21 July 2026 |
| Status | Open at last check |
WD is building the infrastructure behind the AI-driven data economy.
As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.
We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.
This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.
We’re looking for people who want to build, solve, and operate at that level.
Join us and let’s shape the future of data.
Specialist 3, Customer Operations
Job Summary
The Customer Operations oversees end-to-end account operations, supply chain coordination, and revenue tracking. This role ensures seamless customer onboarding, demand-supply alignment, and resolution of customers’ requests while driving process efficiency and compliance.
Job Description
- Customer Ops Account Management
- Manage customer onboarding process. Work with internal teams to set up EDI, VMI hub, etc.
- Oversee order booking, rescheduling (pull-ins/push-outs), backlog maintenance (pricing, credit blocks, ship date, etc), shipment and RMA (Return Merchandise Authorization) process.
- Full Order-to-Cash involvement
- Update supply commits, ASN (Advanced Shipping Notice) to customers.
- Resolve customer queries and escalations.
- Track qualification status, manage supply disposition for quality incidents/stop-ship scenarios.
- Regular meeting with customers, customer QBRs, supply chain workshops, etc
- Demand, Allocation & Supply Management
- Monitor customer forecasts, track RFQ/SFT updates, and drive quarterly/monthly supply planning against sales targets.
- Share supply status with stakeholders.
- Revenue Management
- Drive ship linearity, update revenue tracking reports, and resolve issues impacting revenue (e.g PO delays, quality concerns).
- Conduct quarterly Incoterm compliance checks.
- Systems & Process Optimization
- Utilize ERP systems, customer portals, and central planning tools to streamline operations.
- Identify process gaps and implement improvements for workflow efficiency.
- AI enabled operations, eg: AI assisted reporting, automation & productivity tools, etc
- COMMERCIAL
- Revenue ownership, Net Pricing, Rebates, Strategic pricing & Share of wallet growth
- PAC Ownership & Contract Literacy & Commercial negotiation
- Competitive Tracking & Market Intelligence, MDF management,
- Bachelor’s degree in Supply Chain, Business, or related field.
- 2~10 years in customer operations, account management, supply chain roles in the industry of Semiconductor, etc; Experience with MNC will be a preferable plus;
- Fluent in English (written and verbal) for daily communication, reporting and documentation, proficiency in Japanese will be a plus.
- Proficiency in ERP systems (e.g., SAP, Oracle), central planning, EDI/VMI platforms, and MS Office
- Strong analytical, Willingness to learn, problem-solving, cross-functional collaboration abilities, Resilience under pressure, Driving results.
All your information will be kept confidential according to EEO guidelines.
WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email compliance@wdc.com.
Create your free OnJob profile to apply — we'll take you to Western Digital's application after sign-up. · Posted 21 Jul 2026.
Specialist 3, Customer Operations at Western Digital — questions answered
What does the Specialist 3, Customer Operations role at Western Digital pay?
Western Digital does not publish a salary on this Specialist 3, Customer Operations listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Specialist 3, Customer Operations role at Western Digital based?
Western Digital lists this Specialist 3, Customer Operations role in Shanghai, Shanghai, Shanghai, Shanghai, China, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Western Digital before you apply.
Is the Specialist 3, Customer Operations role at Western Digital still open?
The Specialist 3, Customer Operations posting at Western Digital was open at OnJob's last check of the employer's careers page, having been published on 21 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Specialist 3, Customer Operations role at Western Digital?
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